Customer Quality Engineer / $6,000 higher

Recruit Now Singapore Pte Ltd; Singapore; On-site; SGD 61,000 - 73,000; Full time

Job summary

Recruit Now Singapore Pte Ltd invites qualified candidates for the Customer Quality Engineer role at our precision engineering client. The position focuses on managing customer quality expectations, handling complaints, and driving root-cause analysis across cross-functional teams.

You will lead 8D investigations, support IATF 16949 and ISO audits, and monitor KPIs while collaborating with SQE, Process and Operations to prevent recurrence and improve product quality in automotive, medical, and

Qualifications

• Diploma or Bachelor’s degree in engineering or quality management or related field.
• Knowledge of Quality Management Systems.
• Internal Auditor for ISO 9001 and IATF 16949.
• 8D investigations experience.
• Minimum 3 years in precision metal stamping industry.
• Automotive IATF 16949 / VDA 6.3 or high-volume manufacturing preferred.
• Familiar with Core Tools, APQP, PPAP, PFMEA, Control Plan, SPC and MSA.

Responsibilities

• Act as primary contact for customer quality concerns and coordinate with customers on quality specs.
• Lead customer complaint investigations using 8D, 5 Why, Ishikawa; respond with 3D & 8D replies.
• Lead KPI for customer complaints with Quality/Process engineers and operations.
• Analyze dimensional, visual, plating, material and reliability data; review trends and defect rates.
• Work with cross-functional teams to address feedback and ensure corrective actions are effective.
• Participate in QMS and ISO/IATF audits and third-party certifications.
• Maintain records of complaints, deviations, concessions and corrective actions.
• Lead 14Q Quality Principles across plant functions; train and coach staff.
• Organize continuous improvement using SPC, CP, Pareto, Fishbone, etc.
• Support supplier issues with containment and corrective actions.
• Promote lessons learned and horizontal deployment across parts and processes.

Skills

Quality engineering

8D investigations

IATF 16949

ISO 9001

Education

Engineering or quality management degree

Job description

• S$6,000 higher + Variable Bonus

• Specialises in manufacturing high-precision metal and plastic components

• Provides tool design, fabrication, and prototyping services

• Manufactures plastic components using different moulding techniques

• Produces various types of springs and wire-formed components

Our Client, a precision engineering company specialising in metal stamping, plastic injection moulding, precision machining, and component assembly for industries such as automotive, medical, and electronics, is inviting qualified candidates to fill the position as Customer Quality Engineer.

RESPONSIBILITIES:

• Act as a primary point of contact for customer quality-related concerns and collaborate with customers to understand their quality expectations and specifications.

• Manage customer complaints, lead customer complaint investigations using 8D, 5 Why, Ishikawa and data-based analysis. Timely respond with 3D & 8D replies using systematic root cause analysis to investigate with cross-functional teams. Verify the effectiveness of established corrective / preventive actions and ensure the closure of 8D reports in a timely manner.

• Manage and lead the overall customer complaints KPI and activities together with Quality Engineers, Process Engineers and respective concerns personnel from operations.

• Analyse dimensional, visual, plating, material, process and reliability data using appropriate statistical methods. Review trends, defect rates, capability and measurement results to support technically sound conclusions.

• Work closely with cross-functional teams to address and resolve customer feedback issues promptly and ensure the corrective action taken effectiveness to prevent occurrence case.

• Participate in QMS, customer audits, IATF 16949 and ISO audits, 3rd party certification bodies audits, layered process audits and internal audits

• Maintain complete complaint, deviation, concession and corrective-action records in the applicable system and follow up corrective actions to ensure there is a proper closure of non-conformities.

• Lead, implement and monitor the effectiveness of 14Q Quality Principles throughout all functions in plant. Trains, coaches and motivates personnel in the understanding and adoption of new principles and techniques.

• Lead, initiate and organize continuous Improvement activities with the goal of improving efficiency, reducing costs, product quality improvements or service quality using tool such as SPC, Process Capability, Pareto Analysis, Fishbone, etc.

• Implement best practices and quality standards throughout the product development lifecycle.

• Work with SQE and Purchasing on failures related to raw material, plating, passivation, tumbling, degreasing, moulding and other outsourced processes. Verify supplier containment and corrective-action effectiveness.

• Use customer feedback, COPQ, scrap, sorting and repeat-defect data to identify improvement priorities. Promote lessons learned and horizontal deployment across similar parts, tools and processes.

• Other duties assigned by the superior and management.

REQUIREMENTS:

• Diploma or Bachelor’s degree in engineering or quality management or a related field

• Knowledge in Quality Management Systems

• Internal Auditor for ISO9001, IATF 16949 & ISO 13485

• 8D investigations

• Minimum 3 years of relevant experience in precision metal stamping industry

• Proven experience in quality engineering, preferably in a customer-facing role. Automotive IATF 16949/ VDA 6.3 or high-volume precision manufacturing experience is strongly preferred.

• Working knowledge of IATF 16949, ISO 9001, Core Tools, APQP, PPAP, PFMEA, Control Plan, SPC and MSA.

• Automotive IATF 16949/ VDA 6.3 or high-volume precision manufacturing experience is strongly preferred.

• Ability to interpret engineering drawings, tolerances, special characteristics, material certificates and inspection or laboratory reports.

OTHER INFORMATION:

• Location : Jurong West

• Working Days/Hours : Monday to Friday, 8.30am to 5.30pm

• Salary: S$6,000 higher (salary will commensurate according to experience & qualifications)

• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.

We regret only shortlisted candidate will be notified. All applications will be treated with the strictest confidence.