Senior / Staff Engineer, Customer Quality Engineering ( Semiconductor ) JN

RecruitPedia Pte Ltd; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

RecruitPedia Pte Ltd in Singapore is seeking a Quality Assurance professional to serve as the primary contact for customer quality issues, drive investigations and ensure timely resolution.

You will develop QA initiatives, lead audits, improve processes, and ensure compliance with ISO standards, automotive quality practices, and customer requirements across manufacturing operations.

Qualifications

• 3+ years in QA/quality engineering
• Experience handling customer quality issues and audits
• Knowledge of ISO 9001 and automotive standards is a plus

Responsibilities

• Conduct process and internal quality audits and drive corrective actions
• Establish and strengthen in-process quality controls to prevent defects
• Train QA engineers and operators on customer requirements and SOPs
• Perform process, product, equipment, and recipe qualifications for production readiness
• Review quality exceptions and ensure CAPA closure
• Lead quality review meetings with Operations to monitor performance and risks
• Drive continuous improvement to reduce defects and improve product quality
• Lead RCA, FMEA, and 8D investigations with effective CAPA implementations
• Monitor SPC, process verification, and audits to sustain controls
• Develop and maintain Control Plans, APQP, PPAP, FMEA, and MSA documentation

Skills

Quality Assurance

Process Improvement

Root Cause Analysis

Cross-functional Collaboration

Education

Electrical Engineering

Tools

8D

FMEA

SPC

CAPA

APQP

PPAP

MSA

Job description

About the role

Act as the key point of contact for customer quality issues, ensuring timely investigation, resolution, and communication. Develop and implement Quality Assurance initiatives to maintain process stability, manage risks, and ensure compliance with customer and regulatory requirements.

Location is in the North, with company bus transport islandwide.

Key responsibilities

• Conduct process and internal quality audits, driving effective corrective actions and closure of audit findings
• Establish and strengthen in-process quality control measures to enhance defect prevention and risk mitigation
• Train and guide QA engineers and operators on customer requirements, standard operating procedures, and quality best practices
• Perform process, product, equipment, and recipe qualifications to ensure readiness and compliance prior to production release
• Review and approve quality exception events, including SBL, SYL, OOC, and OOS cases
• Lead regular quality review meetings with Operations to evaluate performance, quality risks, and improvement initiatives
• Drive continuous improvement programs focused on defect reduction, product quality enhancement, and operational excellence
• Lead root cause analysis (RCA), Failure Mode and Effects Analysis (FMEA), and 8D investigations, ensuring effective implementation of corrective and preventive actions (CAPA)
• Monitor process performance through SPC, process verification, and quality audits to sustain robust manufacturing controls
• Develop, maintain, and ensure compliance of quality documentation, including Control Plans, APQP, PPAP, FMEA, and MSA

About you

• Diploma or Degree in Electrical Engineering, Electronic Engineering, Quality Engineering, or a related discipline
• Minimum 3 years of experience in Quality Assurance, Quality Engineering, Customer Quality, Manufacturing Quality, or a related function
• Experience managing customer quality issues, complaints, audits, and stakeholder communications is highly advantageous
• Knowledge of quality tools and methodologies such as 8D, FMEA, SPC, CAPA, APQP, PPAP, MSA, and Root Cause Analysis
• Familiarity with ISO 9001, IATF 16949, and automotive quality standards will be an added advantage
• Strong analytical, problem-solving, communication, and stakeholder management skills
• Ability to work effectively with cross-functional teams, customers, and manufacturing operations

We regret that only shortlisted candidate will be notified.