Customer Quality Engineer #JTL

Recruit Express Pte Ltd.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Recruit Express Pte Ltd. is seeking a Customer Quality Engineer to provide technical support, investigate complaints, and coordinate CAPA across Quality, Engineering, Manufacturing, and Operations.

You will review drawings and documentation to ensure customer requirements are met and participate in audits and technical meetings. This role emphasizes root cause analysis, process improvements, and close collaboration with cross-functional teams.

Qualifications

• Diploma or Degree in Electrical/Mechanical/Precision/Manufacturing Engineering or related discipline.
• 2–5 years in customer support, quality engineering, application engineering, or manufacturing in precision engineering or semiconductor industries.

Responsibilities

• Provide technical support and troubleshooting for customers on products, equipment, and engineering solutions.
• Investigate customer complaints, quality issues, and product non-conformities using structured problem-solving methodologies (e.g. 8D, 5 Why, Fishbone Analysis).
• Coordinate CAPA with Quality, Engineering, Manufacturing, and Operations teams.
• Support root cause analysis and implement effective solutions to prevent recurrence.
• Act as the primary point of contact for customer enquiries, ensuring timely communication and issue resolution.
• Review engineering drawings, specifications, inspection reports, and technical documentation to support customer requirements.
• Participate in customer audits, quality reviews, and technical meetings.
• Prepare customer reports, failure analysis reports, and quality documentation.
• Monitor customer feedback, KPIs, and service performance to drive continuous improvement.
• Work with cross-functional teams to ensure products meet customer specs, quality standards, and delivery expectations.
• Support new product introductions (NPI), engineering change requests (ECR/ECO), and process improvement initiatives.

Skills

Technical support

Troubleshooting

CAPA

Root cause analysis

Customer communication

Quality documentation

NPI support

Education

Electrical Engineering

Mechanical Engineering

Precision Engineering

Manufacturing Engineering

Related discipline

Job description

Customer Quality Engineer #JTL

• Provide technical support and troubleshooting for customers on products, equipment, and engineering solutions.

Investigate customer complaints, quality issues, and product non-conformities using structured problem-solving methodologies (e.g. 8D, 5 Why, Fishbone Analysis).

Coordinate corrective and preventive actions (CAPA) with Quality, Engineering, Manufacturing, and Operations teams.

Support root cause analysis and implement effective solutions to prevent recurrence.

Act as the primary point of contact for customer enquiries, ensuring timely communication and issue resolution.

Review engineering drawings, specifications, inspection reports, and technical documentation to support customer requirements.

Participate in customer audits, quality reviews, and technical meetings.

Prepare customer reports, failure analysis reports, and quality documentation.

Monitor customer feedback, KPIs, and service performance to drive continuous improvement.

Work closely with cross-functional teams to ensure products meet customer specifications, quality standards, and delivery expectations.

Support new product introductions (NPI), engineering change requests (ECR/ECO), and process improvement initiatives where required.

Requirements

Minimum Diploma or Degree in Electrical Engineering, Mechanical Engineering, Precision Engineering, Manufacturing Engineering, or a related discipline.

2–5 years of experience in customer support, quality engineering, application engineering, or manufacturing within the precision engineering or semiconductor industry.