Customer Quality Assurance Engineer

SWIFT SEARCH GLOBAL PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits & bonuses

Growth-oriented work environment

Job summary

SWIFT SEARCH GLOBAL PTE. LTD. seeks a Senior Customer Quality Assurance Engineer in Singapore to manage quality issues and enhance customer satisfaction. Candidates should have a Bachelor's Degree in Engineering and a minimum of 3 years in Quality Assurance within manufacturing.

This role offers the chance to lead significant quality improvement projects, collaborate across teams, and maintain high quality standards through various management systems.

Qualifications

• Minimum 3 years of experience in Customer Quality, Quality Assurance, or Quality Engineering within a manufacturing environment.
• Experience handling customer complaints and driving quality improvements independently.
• Familiarity with ISO 9001 and IATF 16949 Quality Management Systems.

Responsibilities

• Manage customer complaints and quality-related feedback, ensuring timely investigation and resolution.
• Lead root cause analysis and structured problem-solving activities using 8D methodology.
• Monitor product quality performance and recommend improvement initiatives.

Skills

Customer quality management

Problem-solving skills

ISO 9001 knowledge

Root Cause Analysis

Stakeholder management

Education

Bachelor's Degree in Engineering or related discipline

Tools

8D Problem Solving

FMEA

SPC Control

Job description

Location: Woodlands Spectrum (Nearest Admiralty MRT)

Working Hours: 9 AM - 6 PM

Monday - Friday

About the Role

We are seeking a proactive and customer-focused Senior Customer Quality Assurance Engineer to manage customer quality issues, drive continuous improvement initiatives, and ensure customer satisfaction through effective problem‑solving and quality management.

Why Join Us?

• Join a globally recognized manufacturing organization.
• Exposure to regional and international customers.
• Opportunity to lead impactful quality improvement projects.
• Collaborative and growth‑oriented work environment.
• Competitve Benefits & Bonuses

Key Responsibilities

• Manage customer complaints and quality‑related feedback, ensuring timely investigation and resolution.
• Lead root cause analysis and structured problem‑solving activities using 8D methodology.
• Drive corrective and preventive actions and verify their effectiveness.
• Act as the primary quality contact for customers and support customer audits.
• Monitor product quality performance and recommend improvement initiatives.
• Coordinate customer specification and drawing changes with internal stakeholders.
• Collaborate with Production, Engineering, and Quality teams to resolve quality issues.
• Support and maintain Quality Management Systems including ISO 9001 and IATF 16949.
• Conduct internal audits and support compliance with ISO 14001 and ISO 45001 requirements.

Requirements

• Bachelor's Degree in Engineering or related discipline.
• Minimum 3 years of experience in Customer Quality, Quality Assurance, or Quality Engineering within a manufacturing environment.
• Experience handling customer complaints and driving quality improvements independently.
• Strong knowledge of: 8D Problem Solving
• Root Cause Analysis
• FMEA
• SPC Control
• Familiarity with ISO 9001 and IATF 16949 Quality Management Systems.
• Experience supporting China‑based customers will be an advantage
• Strong communication, stakeholder management, and problem‑solving skills.