Customer Quality Engineer

SILICON BOX; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

SILICON BOX is seeking a Customer Quality Engineer (CQE) to manage customer quality issues in Singapore. You will lead containment, root cause analysis, corrective actions, and prevention to ensure high customer satisfaction with semiconductor products.

The role requires working with cross-functional teams, delivering technical analyses, and supporting audits and quality plan improvements to sustain product reliability and launches.

Qualifications

• 5+ years of semiconductor production experience; at least 3 years in customer-facing roles.
• Bachelor's degree in Mechanical/Mechatronics/Electrical/Manufacturing Engineering or equivalent.
• Strong analytical and problem-solving skills with ability to drive process improvements.

Responsibilities

• Coordinate review of customer documents and translate requirements into internal processes.
• Build strong customer relationships to enhance engagement and satisfaction.
• Lead issue-resolution with RCA, containment, corrective actions, and prevention.
• Provide engineering insights and customer-focused presentations.
• Analyze data to validate risk mitigation.
• Collaborate with cross-functional teams to ensure product quality.
• Support audits, change management, FMEA reviews, and control plan evaluations.
• Identify trends and actions to meet Customer Quality Scorecard goals.
• Perform ad-hoc duties as required.

Skills

Customer-facing

Semiconductor

FMEA

Control Plans

SPC

8D Methodology

JMP

Minitab

Analytical skills

Communication

Education

Bachelor’s degree in Mechanical/Mechatronics/Electrical/Manufacturing Engineering

Tools

JMP

Minitab

Job description

The Customer Quality Engineer (CQE) is responsible for managing customer quality issues and field claims, ensuring timely resolution and maintaining a high level of customer satisfaction. Candidates with experience in semiconductor manufacturing are strongly encouraged to apply

Responsibilities

• Coordinate the review of customer documents and translate customer-specific requirements into internal quality processes and systems.
• Build strong customer relationships to enhance engagement and satisfaction.
• Lead customer issue‑resolution activities following the claims management process, including root cause analysis, containment, corrective actions, and improvements to factory processes and quality controls to prevent recurrence.
• Provide timely engineering insights, including technical failure analysis reports and customer presentations.
• Analyze data and drive validation to mitigate identified risks.
• Collaborate closely with cross-functional teams to uphold product quality and ensure customer satisfaction.
• Serve as a core member in new product and process introductions, ensuring timely qualification for successful and safe launches.
• Support customer visits, audits, change management activities, FMEA reviews, and control plan evaluations.
• Identify trends, improvement opportunities, and actions needed to meet or exceed goals outlined in Customer Quality Scorecards.
• Perform other ad‑hoc duties as assigned by the reporting manager.

Requirements

• Minimum 5 years of relevant experience in semiconductor production, including at least 3 years in customer-facing roles.
• Bachelor’s degree in Mechanical, Mechatronics, Electrical, Manufacturing Engineering, or equivalent.
• Working knowledge of FMEA, Control Plans, SPC, 8D methodology, change management, and statistical tools such as JMP or Minitab.
• Strong understanding of semiconductor reliability standards and analysis methodologies.
• Good knowledge of first article inspection processes and expectations.
• Strong analytical skills with the ability to structure processes, identify patterns and trends, and propose effective solutions.
• Excellent communication and relationship‑building skills across all organizational levels and with customers.
• Demonstrated commitment to high quality standards and customer satisfaction.
• Knowledge of regulatory and compliance requirements, with experience in product, process, and system audits.
• ISO/IATF auditor certification is an added advantage.