Customer & Operations Support Pro (6-Month Contract)

ERA Realty Network Pte Ltd; Singapore; On-site; SGD 28,000 - 39,000; Part time

Job summary

ERA Realty Network Pte Ltd is seeking a responsible and service-oriented Customer & Operations Support Executive to handle day-to-day customer enquiries and support operations.

You will coordinate follow-ups, maintain operational records, update property listings in the CMS, and assist with company events and ad-hoc tasks. This is a 6-month contract role designed for entry-level candidates who are eager to contribute to a busy, customer-focused team in Singapore.

Qualifications

• Strong verbal and written communication skills.
• Service-oriented and client-focused attitude.
• Organised and detail-oriented with good time management.
• Excellent interpersonal skills for teamwork and client interactions.
• Comfortable handling telephone and email inquiries.
• Proficient in Microsoft Office applications.
• Entry-level candidates are welcome to apply.

Responsibilities

• Attend to incoming mainline calls and emails from customers, RES, and external parties and direct inquiries to the appropriate departments.
• Maintain daily records and reports of emails, responses and forwarded enquiries.
• Track daily call activities and follow-ups, including transfers and handling.
• Monitor missed calls and ensure timely follow-up actions.
• Maintain KPI records related to operations and service delivery.
• Retrieve owner property listings from ST Classifieds and update in the CMS Dashboard.
• Assist with preparation and posting of company correspondence and letters as required.
• Provide administrative and operational support for events and ad-hoc activities.

Skills

Verbal and written communication

Service orientation

Organizational skills

Interpersonal skills

Telephone/email handling

Microsoft Office

Entry-level candidates welcome

Tools

Microsoft Office

Job description

ERA Realty Network Pte Ltd is seeking a responsible and service-oriented Customer & Operations Support Executive to handle day-to-day customer enquiries and support operations.

You will coordinate follow-ups, maintain operational records, update property listings in the CMS, and assist with company events and ad-hoc tasks. This is a 6-month contract role designed for entry-level candidates who are eager to contribute to a busy, customer-focused team in Singapore.