Customer Experience Specialist

GMP Technologies; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading technology solutions provider is seeking a Customer Experience Specialist in Singapore. The role involves managing key customer relationships, ensuring operational excellence in order management, and driving customer insights for continuous improvement. Ideal candidates will have a Diploma or Degree in Mechanical Engineering and at least 3 years of relevant experience in customer-facing roles. Proficiency in Microsoft 365 and CRM systems is essential. Join us to help elevate customer experiences across our operations.

Qualifications

• 3+ years of relevant experience in customer-facing roles, preferably with Key Account management.
• Ability to analyse customer data and trends for insights.
• Experience working in industrial, engineering, or technical environments.

Responsibilities

• Act as primary operational point of contact for assigned key customers.
• Manage quotations, sales orders, and complex transactions.
• Own the full order lifecycle from enquiry through delivery and support.

Skills

Strong customer orientation

Excellent communication skills

Fluency in English

Proficient in Microsoft 365

Education

Diploma or Degree in Mechanical Engineering

Tools

Microsoft 365

CRM systems (HubSpot preferred)

SAP B1

Job description

About the job Customer Experience Specialist

Job Responsibilities

• Act as the primary operational point of contact for assigned key and strategic customers.
• Build strong, trust-based relationships through proactive and professional engagement.
• Develop deep understanding of customer business, applications, and buying behaviour to deliver tailored support.
  

Order, Quotation & Transaction Management

• Manage quotations, sales orders, and change requests, including complex and high-value transactions.
• Interpret and validate technical requirements such as part numbers, configurations, and specifications.
• Ensure accuracy, commercial alignment, and timely execution of all transactions.

End-to-End Fulfilment Ownership

• Own the full order lifecycle from enquiry through delivery and after-sales support.
• Proactively monitor order status, delivery commitments, and potential risks.
• Drive resolution of fulfilment issues to ensure customer expectations are met.
  
• Collaborate closely with Sales, Supply Chain, Finance, and other relevant teams to deliver seamless execution.
• Take ownership of escalations, ensuring timely resolution and clear communication to customers.
• Support customer meetings, reviews, and joint engagements where required.
  

Customer Insights, Continuous Improvement & Compliance

• Analyse customer data, trends, and buying patterns to generate insights and support account development.
• Identify and drive improvements in processes, service levels, and customer experience.
• Ensure adherence to pricing policies, internal controls, and data integrity across CRM and ERP systems.

Job Requirements

• Diploma or Degree in Mechanical Engineering or a related discipline is strongly preferred.
• Minimum 3 years of relevant experience in customer-facing roles, with Key Account management experience, withinindustrial, engineering, or technical environments.
• Strong customer orientation with excellent communication skills and fluency in English.
• Computer Skills: Proficient in Microsoft 365 business applications (Word, Excel, PowerPoint, Outlook, and Power BI), CRMsystems (HubSpot preferred), SAP B1, and the ability to quickly learn business systems and other software platforms asrequired.