Customer Loyalty Program (5 days - 10am to 6pm) - WLWHV

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 28,000 - 33,000; Full time

Job summary

THE SUPREME HR ADVISORY PTE. LTD. is seeking a Customer Loyalty Executive to cultivate lasting relationships with customers.

You will engage after purchase, craft personalized messages, and coordinate initiatives to enhance loyalty and brand affinity. The role is a Monday–Friday, 10am–6pm position on Henderson Road, with a salary of SGD 2,500–3,000 monthly. You will work closely with Marketing, Operations and Management, using AI tools to optimize outreach, track responses, and update engagement

Qualifications

• Diploma or Degree in Business, Marketing, Communications, Hospitality, Customer Experience or related field.
• 1–2 years of experience welcomed.
• Comfortable using AI tools for daily work.
• Familiarity with social media, CRM systems, Canva, email marketing or automation tools is a plus.
• Interest in luxury, watches, fashion, hospitality, or lifestyle brands is advantageous.

Responsibilities

• Personally reach out to customers after purchase via email, SMS or other channels.
• Write warm, personalized messages based on each customer's journey.
• Follow up with new customers after product delivery.
• Maintain and update customer information, birthdays, dates, and engagement records.
• Coordinate birthday greetings, appreciation messages, gifts and other customer initiatives.
• Support and grow the global Ambassador Program.
• Generate ideas to engage customers and strengthen brand loyalty.
• Use AI/digital tools to assist with writing, personalization, organization and engagement.
• Track customer responses and feedback to improve experience.
• Collaborate with Marketing, Operations and Management on customer initiatives.

Skills

Customer service

Relationship building

Communication

Education

Diploma/Degree in Business/Marketing/Communications/Hospitality

Tools

CRM systems

Canva

Email marketing tools

Automation tools

Job description

Turn customer interactions into lasting loyalty! Build meaningful relationships, create personalized experiences and use AI to elevate engagement.

Customer Loyalty Executive

5 days (Mon - Fri) 10am - 6pm Henderson Road

$ 2500 - $ 3000

Responsibilities

• Personally reach out to customers after their purchase via email, SMS or other communication channels.
• Write warm and personalized messages based on each customer's purchase and journey.
• Follow up with new customers after their product has been delivered.
• Maintain and update customer information, birthdays, important dates, and engagement records.
• Coordinate birthday greetings, appreciation messages, gifts and other customer initiatives.
• Support and grow our global Ambassador Program.
• Come up with creative ideas to engage customers and strengthen brand loyalty.
• Use AI / digital tools to assist with writing, personalization, organization and customer engagement.
• Track customer responses and feedback and identify ways we can improve the customer experience.
• Work closely with our Marketing, Operations and Management teams on customer-related initiatives.

Requirements

• Diploma or Degree in Business, Marketing, Communications, Hospitality, Customer Experience or a related field.
• Training provided and candidates with 1 - 2 years of experience are welcome.
• Comfortable using AI tools for everyday work.
• Familiarity with social media, CRM systems, Canva, email marketing or automation tools is a plus.
• An interest in luxury, watches, fashion, hospitality or lifestyle brands would be an advantage.