6723 - Customer Loyalty Program Executive

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 28,000 - 33,000; Full time

Job summary

The Supreme HR Advisory Pte Ltd is seeking a Customer Loyalty Executive in Singapore to personally engage customers post-purchase, craft warm messages, and nurture long-term relationships. You will manage data, coordinate gifts, and contribute to brand loyalty across partnership teams.

This role values experience in luxury segments, use of AI tools, and comfort with CRM systems, social media, and email marketing. Training provided.

Qualifications

• Diploma or Degree in Business, Marketing, Communications, Hospitality, Customer Experience or related field.
• 1–2 years of experience welcome; training provided.
• Comfortable using AI tools for everyday work.
• Familiarity with social media, CRM systems, Canva, email marketing or automation tools.
• Interest in luxury, watches, fashion, hospitality or lifestyle brands.

Responsibilities

• Personally reach out to customers after purchase via email, SMS or other channels.
• Write warm and personalized messages based on each customer's purchase and journey.
• Follow up with new customers after their product has been delivered.
• Maintain and update customer information, birthdays, important dates, and engagement records.
• Coordinate birthday greetings, appreciation messages, gifts and other customer initiatives.
• Support and grow our global Ambassador Program.
• Come up with creative ideas to engage customers and strengthen brand loyalty.
• Use AI / digital tools to assist with writing, personalization, organization and engagement.
• Track customer responses and feedback and identify ways to improve the customer experience.
• Work closely with Marketing, Operations and Management teams on customer initiatives.

Skills

Communication

Customer experience

Brand loyalty enhancement

Education

Diploma or Degree in Business, Marketing, Communications, Hospitality, Customer Experience or related field

Tools

CRM systems

Canva

Email marketing tools

Automation tools

AI tools

Job description

Customer Loyalty Executive

5 days (Mon - Fri)

10am - 6pm

Henderson Road

$ 2500 - $ 3000

Responsibilities

• Personally reach out to customers after their purchase via email, SMS or other communication channels.
• Write warm and personalized messages based on each customer's purchase and journey.
• Follow up with new customers after their product has been delivered.
• Maintain and update customer information, birthdays, important dates, and engagement records.
• Coordinate birthday greetings, appreciation messages, gifts and other customer initiatives.
• Support and grow our global Ambassador Program.
• Come up with creative ideas to engage customers and strengthen brand loyalty.
• Use AI / digital tools to assist with writing, personalization, organization and customer engagement.
• Track customer responses and feedback and identify ways we can improve the customer experience.
• Work closely with our Marketing, Operations and Management teams on customer-related initiatives.

Requirements

• Diploma or Degree in Business, Marketing, Communications, Hospitality, Customer Experience or a related field.
• Training provided and candidates with 1 - 2 years of experience are welcome.
• Comfortable using AI tools for everyday work.
• Familiarity with social media, CRM systems, Canva, email marketing or automation tools is a plus.
• An interest in luxury, watches, fashion, hospitality or lifestyle brands would be an advantage.

Chaw Chiaw Han | R22106723 The Supreme HR Advisory Pte Ltd | EA 14C7279