Customer Loyalty Executive (5 days - 10am to 6pm) - WLWHV

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 28,000 - 33,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is hiring a Customer Loyalty Executive in Singapore.

The role involves turning customer interactions into lasting loyalty, creating personalized experiences, and using AI tools to elevate engagement. Work schedule is 5 days (Mon–Fri), 10am–6pm, at Henderson Road, with a monthly salary of SGD 2,500–3,000. You will write warm messages, coordinate birthday greetings and gifts, and support global ambassador programs while collaborating with Marketing, Operations and

Qualifications

• Diploma or degree in business, marketing, communications, hospitality, customer experience or related field.
• Experience with 1–2 years is welcomed.
• Comfortable using AI tools for daily tasks.
• Familiarity with social media, CRM systems, Canva, email marketing or automation tools is a plus.

Responsibilities

• Reach out to customers after purchase via email, SMS, or other channels.
• Write warm, personalized messages based on customer journey.
• Follow up with new customers after delivery.
• Maintain and update customer records and birthdays.

Skills

AI tools

Communication

Education

Diploma or Degree in Business/Marketing/Communications/Hospitality/Customer Experience or related field

Tools

CRM systems

Canva

Email marketing tools

Job description

Turn customer interactions into lasting loyalty! Build meaningful relationships, create personalized experiences and use AI to elevate engagement.

Customer Loyalty Executive

5 days (Mon - Fri) 10am - 6pm Henderson Road

$ 2500 - $ 3000

Responsibilities

• Personally reach out to customers after their purchase via email, SMS or other communication channels.
• Write warm and personalized messages based on each customer's purchase and journey.
• Follow up with new customers after their product has been delivered.
• Maintain and update customer information, birthdays, important dates, and engagement records.
• Coordinate birthday greetings, appreciation messages, gifts and other customer initiatives.
• Support and grow our global Ambassador Program.
• Come up with creative ideas to engage customers and strengthen brand loyalty.
• Use AI / digital tools to assist with writing, personalization, organization and customer engagement.
• Track customer responses and feedback and identify ways we can improve the customer experience.
• Work closely with our Marketing, Operations and Management teams on customer-related initiatives.

Requirements

• Diploma or Degree in Business, Marketing, Communications, Hospitality, Customer Experience or a related field.
• Training provided and candidates with 1 - 2 years of experience are welcome.
• Comfortable using AI tools for everyday work.
• Familiarity with social media, CRM systems, Canva, email marketing or automation tools is a plus.
• An interest in luxury, watches, fashion, hospitality or lifestyle brands would be an advantage.