Client Engagement (Luxury/Fashion/Watches)

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 28,000 - 33,000; Full time

Job summary

The Supreme HR Advisory Pte Ltd is seeking a Customer Loyalty Executive in Singapore. Working 5 days (Mon-Fri), 10am–6pm, you will personally reach out to customers after purchase, craft personalized messages, and follow up after delivery to strengthen brand loyalty and engagement.

You’ll use AI tools and CRM systems, coordinate birthday and gift initiatives, and collaborate with Marketing/Operations. Diploma or degree in a related field is preferred; 1–2 years’ experience welcome.

Qualifications

• Diploma or Degree in Business, Marketing, Communications, Hospitality, Customer Experience or related field.
• Training provided and candidates with 1–2 years of experience are welcome.
• Comfortable using AI tools for everyday work.
• Familiarity with social media, CRM systems, Canva, email marketing or automation tools is a plus.
• Interest in luxury, watches, fashion, hospitality or lifestyle brands would be an advantage.

Responsibilities

• Reach out to customers after purchase via email, SMS or other channels.
• Write warm and personalized messages based on each customer’s purchase and journey.
• Follow up with new customers after delivery.
• Maintain and update customer information, birthdays, important dates, and engagement records.
• Coordinate birthday greetings, appreciation messages, gifts and other customer initiatives.
• Support and grow our global Ambassador Program.
• Brainstorm ideas to engage customers and strengthen brand loyalty.
• Use AI/digital tools to assist with writing, personalization, organization and engagement.
• Track customer responses and feedback and identify ways to improve the experience.
• Work with Marketing, Operations and Management on customer-related initiatives.

Skills

Customer communication

Personalization

AI tools

Education

Diploma or Degree in Business/Marketing/Communications/Hospitality/Customer Experience

Tools

CRM systems

Canva

Email marketing tools

Job description

Customer Loyalty Executive
5 days (Mon - Fri)
10am - 6pm
$ 2500 - $ 3000

Responsibilities

• Personally reach out to customers after their purchase via email, SMSor other communication channels.
• Write warm and personalized messages based on each customer's purchase and journey.
• Follow up with new customers after their product has been delivered.
• Maintain and update customer information, birthdays, important dates, and engagement records.
• Coordinate birthday greetings, appreciation messages, gifts and other customer initiatives.
• Support and grow our global Ambassador Program.
• Come up with creative ideas to engage customers and strengthen brand loyalty.
• Use AI / digital toolsto assist with writing, personalization, organizationand customer engagement.
• Track customer responses and feedback and identify ways we can improve the customer experience.
• Work closely with our Marketing, Operationsand Management teams on customer-related initiatives.

Requirements

• Diploma or Degree in Business, Marketing, Communications, Hospitality, Customer Experienceor a related field.
• Training provided and candidates with 1 – 2 years of experience are welcome.
• Comfortable using AI tools for everyday work.
• Familiarity with social media, CRM systems, Canva, email marketingor automation tools is a plus.
• An interest in luxury, watches, fashion, hospitality or lifestyle brands would be an advantage.