Customer Experience Executive (Digital Engagement, AI & Innovation) - WLWHV

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 30,000 - 36,000; Full time

Job summary

The Supreme HR Advisory Pte Ltd in Singapore is seeking a customer experience role to deliver a personalized, premium service across channels. The role emphasizes proactive engagement and strong relationships with customers.

You will use AI tools like ChatGPT to boost engagement and efficiency, help manage loyalty programs, and coordinate activities across global markets. Training is provided; CX/marketing background is advantageous.

Qualifications

• Experience using AI tools to increase productivity.
• Background in customer service, marketing, or customer experience is a plus.

Responsibilities

• Deliver a personalized and premium customer experience through proactive engagement.
• Build and maintain strong customer relationships through various communication channels.
• Plan and execute customer appreciation and engagement initiatives.
• Support and manage customer loyalty and ambassador programs.
• Utilize AI and automation tools to enhance customer engagement and operational efficiency.
• Coordinate customer engagement activities across global markets.

Skills

AI tools

ChatGPT

Customer service

Marketing background

Education

Customer service/Marketing background advantageous

Job description

Job Description & Requirements

5 days (Mon - Fri)

10am - 6pm

Tiong Bahru

$ 2500 - $ 3000

Responsibilities

• Deliver a personalized and premium customer experience through proactive engagement.
• Build and maintain strong customer relationships through various communication channels.
• Plan and execute customer appreciation and engagement initiatives.
• Support and manage customer loyalty and ambassador programs.
• Utilize AI and automation toolsto enhance customer engagement and operational efficiency.
• Coordinate customer engagement activities across global markets.

Requirements

• Comfortable using AI tools such as ChatGPT or similar platforms to enhance productivity.
• Training provided, while relevant customer service, marketing, or customer experience background would be an advantage.

Lee Wang Hui (Reg No: R26163478)

The Supreme HR Advisory Pte Ltd (Reg No: 14C7279)