Customer Care Executive

Rentokil Initial; Singapore; Hybrid; SGD 42,000 - 63,000; Full time

Benefits offered by this job

AWS (Annual Wage Supplement)

16 days annual leave

Annual salary increment

Medical & Dental benefits

Insurance coverage

Friday hybrid work day

Job summary

Rentokil Initial is seeking an Account Management professional to serve as the primary contact for assigned customer accounts and to build strong, long-term relationships. The role includes understanding customer needs, providing solutions, and conducting regular account reviews to ensure satisfaction.

The position also covers customer retention, upselling opportunities, and comprehensive support and administration. A hybrid on-site work arrangement is possible, with on-going training provided.

Qualifications

• Customer service experience preferred
• Proficient in Google applications and basic IT literacy
• Ability to handle multiple channels (phone, email, chat) and maintain records

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Build and maintain strong, long-term relationships with customers through face-to-face interaction.
• Understand customer needs and goals to provide appropriate solutions.
• Conduct regular follow-ups and account reviews to ensure satisfaction.
• Respond to customer inquiries via phone, email, or chat; follow up on renewals and pricing discussions.
• Maintain accurate customer records in our system and ensure compliance with policies.

Skills

Customer Service

Call Centre

Sales Administration

Google Applications

IT literacy

Tools

In-house system

Job description

Account Management

• Serve as the primary contact for assigned customer accounts.


• Build and maintain strong, long-term relationships with customers via F2F interaction.


• Understand customer needs, business goals, and challenges to provide appropriate solutions.


• Conduct regular follow-ups and account reviews to ensure customer satisfaction.
  

Customer Retention

• Monitor customer engagement to identify retention risks.


• Proactively address concerns and resolve complaints to prevent churn.


• Gather customer feedback and recommend improvements to services and processes.


• Maintain high levels of customer satisfaction and loyalty.
  

Upselling& Cross-Selling

• Identify opportunities to upsell additional products, services, or upgrades.
  

Customer Support & Administration

• Respond to customer inquiries via phone, email, chat, or other channels.


• Follow up on contract renewals, negotiate on Price Increases, service package and other account related activities.


• Maintain accurate customer records in our in-house system


• Ensure compliance with company policies and service standards.

• Customer Service, Call Centre and Sales Administration experiences preferred


• Proficient in Google Applications and good computer/IT literacy


• No prior experience required (On-The-Job training will be provided)


• Positive communication skills and customer service-oriented


• Good work ethic standards, independent and a team collaborator


• High resilience and composure (Handle complaints and unpleasant customers)


• Strong multi-tasking, analytical and meticulous abilities


• Pro-active and adaptable in a fast-paced volatile environment

• 5 days work week - 8.30am - 5.45pm (After pass probation, you’ll be eligible for Friday hybrid work day)


• Located at McPherson Area, 10 min walk from Tai Seng MRT


• 16 days Annual Leave


• Annual Wage Supplement AWS


• Annual Salary Increment (performance based)


• In/ Out Medical &, Dental benefits, Insurance coverage