Customer-Focused Sales & Order Excellence Specialist

WECRUIT PTE. LTD.; Singapore; On-site; SGD 29,000 - 47,000; Full time

Job summary

WECRUIT PTE. LTD.

is seeking a customer service coordinator to manage inbound inquiries across email, phone and other channels, ensuring timely and accurate responses to quotes and orders. You will maintain knowledge of FS products, coordinate with customers, internal teams, suppliers and logistics to confirm orders and deliveries, build relationships with customers and ensure pricing guidelines are followed.

Responsibilities

• Manage inbound customer enquiries across email, telephone and other communication channels, ensuring timely and accurate responses.
• Prepare and issue quotations based on customer requirements and provide information on product availability and delivery lead times.
• Maintain comprehensive knowledge of FS products and services to support customer enquiries and order requirements.
• Coordinate with customers, internal departments, suppliers and logistics partners to ensure accurate order confirmation and smooth delivery arrangements.
• Develop and maintain effective relationships with existing customers and support the onboarding of new customers.
• Ensure appropriate pricing and mark-up guidelines are applied according to customer categories and company policies.
• Oversee the accurate and timely processing of customer requirements and follow up on outstanding orders where necessary.
• Provide cross-functional administrative and operational support to relevant divisions.
• Verify customer purchase orders against quotations, including product details, quantities, pricing and other relevant requirements, before submitting orders to the Order Processing team.
• Carry out other relevant responsibilities as assigned by management from time to time.

Job description

WECRUIT PTE. LTD.

is seeking a customer service coordinator to manage inbound inquiries across email, phone and other channels, ensuring timely and accurate responses to quotes and orders. You will maintain knowledge of FS products, coordinate with customers, internal teams, suppliers and logistics to confirm orders and deliveries, build relationships with customers and ensure pricing guidelines are followed.