Customer Experience Team Lead

EC MANPOWER PTE. LTD.; Singapore; On-site; SGD 84,000 - 108,000; Full time

Job summary

EC MANPOWER PTE. LTD. in Singapore is seeking a Customer Service Team Lead to manage a team of representatives and oversee service delivery. You will resolve complex customer issues, implement policies, and drive quality assurance initiatives to enhance customer satisfaction.

The role emphasizes staff development, product knowledge, and creating a positive, efficient work environment to support consistent service excellence.

Responsibilities

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Job description

EC MANPOWER PTE. LTD. in Singapore is seeking a Customer Service Team Lead to manage a team of representatives and oversee service delivery. You will resolve complex customer issues, implement policies, and drive quality assurance initiatives to enhance customer satisfaction.

The role emphasizes staff development, product knowledge, and creating a positive, efficient work environment to support consistent service excellence.