Customer Experience & Service Excellence Lead

ECO SPECIAL WASTE MANAGEMENT PTE LTD

Singapore

On-site

SGD 45,000 - 47,000

Full time

3 days ago

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Job summary

ECO SPECIAL WASTE MANAGEMENT PTE LTD in Singapore is seeking a Customer Service Supervisor to lead the team, supervise sales leads, generate proposals, and oversee invoicing processes. You will manage daily operations, ensure timely handling of inquiries and complaints, and drive digital transformation while maintaining accurate client records.

The role requires a Bachelor’s degree and at least 2 years of supervisory experience, with a competitive monthly salary and benefits such as company

Qualifications

Minimum Bachelor’s Degree in Business Administration, Management Studies, or a related field.
At least 2 years in Customer Service Supervisory role.
Adaptability, problem-solving, and analytical skills.
Good communication skills and pleasant personality.

Responsibilities

Lead, coach and mentor the customer service team to deliver exceptional service standards.
Oversee capability in managing sales leads and proposals, invoicing and forms (eSEF).
Ensure daily operations with prompt resolution of inquiries, service issues, complaints and escalations.
Drive digital transformation and oversee major client accounts, including contract adherence and service reviews.
Prepare monthly performance and operational reports and monitor SOP adherence.
Collaborate with Business Development to align service delivery with customer expectations and regulatory requirements.
Coordinate with Logistics and Operations to resolve issues affecting customer satisfaction.