Customer Experience Lead - ERP & Salesforce Pro

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

Manpower Staffing Services (Singapore) Pte Ltd is seeking a Customer Experience Supervisor to lead designated team members and drive a world-class service standard. You will liaise across manufacturing, sales, logistics, and accounting to resolve production, delivery, and billing issues, and manage delayed orders.

You will also develop training, handle orders, samples, documentation, returns, credits, complaints and invoices, while collaborating with cross-functional teams to ensure compliance

Qualifications

• Degree preferably in business or related discipline.
• 4-5 years leadership/direct report experience, preferably from Food or related industry.
• Experience working in an ERP.
• Experience working with Salesforce or similar software.
• Effective organizational skills.
• Customer Focused (external & internal).

Responsibilities

• Supervise designated employees in the Customer Experience Department.
• Act as liaison between customers and manufacturing, sales, logistics, and accounting to resolve production, delivery, and billing issues.
• Act as contact for delayed orders and manage the back-order process.
• Ensure delivery of world class customer experience and uphold team standards for quality assurance and continuous improvement.
• Develop training sessions for the team.
• Provide dedicated service regarding orders, sample requests, documentation requests, returns, credits, complaints, and invoices.
• Support customer order fulfillment by working closely with Sales Support, Regulatory Affairs, Logistics, and Planning to ensure compliance and regulatory requirements.

Skills

Leadership

Customer focused

Cross-functional collaboration

Organizational skills

Communication

Education

Degree in business or related discipline

Tools

ERP

Salesforce

Job description

Manpower Staffing Services (Singapore) Pte Ltd is seeking a Customer Experience Supervisor to lead designated team members and drive a world-class service standard. You will liaise across manufacturing, sales, logistics, and accounting to resolve production, delivery, and billing issues, and manage delayed orders.

You will also develop training, handle orders, samples, documentation, returns, credits, complaints and invoices, while collaborating with cross-functional teams to ensure compliance