Restaurant Customer Experience Lead

NEW NORTHEAST CHEF HE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

NEW NORTHEAST CHEF HE PTE. LTD. in Singapore seeks a Customer Service Manager to lead a team and shape service delivery. You will oversee the customer service process, resolve complex complaints, and develop policies to standardize service quality. The role emphasizes staff training, performance feedback, and creating a positive work environment.

The position requires strong product knowledge and the ability to maintain a collaborative, high-performing team in a fast-paced setting.

Qualifications

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Responsibilities

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Job description

NEW NORTHEAST CHEF HE PTE. LTD. in Singapore seeks a Customer Service Manager to lead a team and shape service delivery. You will oversee the customer service process, resolve complex complaints, and develop policies to standardize service quality. The role emphasizes staff training, performance feedback, and creating a positive work environment.

The position requires strong product knowledge and the ability to maintain a collaborative, high-performing team in a fast-paced setting.