Customer Experience Specialist

PRINT PRIME PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

PRINT PRIME PTE. LTD. is seeking a customer-oriented Customer Service Representative to act as the primary contact for clients.

You will answer product and service inquiries, resolve complaints, and maintain high customer satisfaction in a fast-paced environment. You should be an empathetic communicator who can multitask, troubleshoot patiently, and use CRM software to document interactions. The role includes handling inquiries across phone, email, live chat and social media, with opportunities

Qualifications

• Education: High School Diploma or equivalent; a diploma or degree in business or communications is a plus.
• Experience: 1–2 years of experience in customer support, retail, or a call center environment is highly preferred.
• Communication: Exceptional verbal and written communication skills with a clear, professional tone.
• Technical proficiency: Familiarity with customer management platforms (e.g., Salesforce, Zendesk, HubSpot) and basic ticketing systems.
• Problem-solving: Ability to think fast, de-escalate stressful customer scenarios, and find creative solutions.
• Personal traits: Patient, adaptable, highly empathetic, and driven by customer satisfaction.

Responsibilities

• Manage customer inquiries: Respond promptly to customer queries across various channels including phone, email, live chat, and social media.
• Resolve complaints: Investigate problems, determine the best solutions, and process refunds, exchanges, or returns efficiently.
• Provide product guidance: Offer accurate information regarding company products, services, warranties, and store policies.
• Maintain detailed records: Document customer interactions, account details, updates, and feedback within the company’s CRM software.
• Escalate complex issues: Coordinate with technical support or management when deep-level troubleshooting is required.
• Support sales goals: Identify opportunities to cross-sell or upsell products when appropriate to enhance the customer experience.

Skills

Verbal communication

Written communication

Empathetic listener

Multitasking

Problem solving

De-escalation

Adaptability

Customer-centric

Education

High School Diploma

Business/Communications degree a plus

Tools

Salesforce

Zendesk

HubSpot

Ticketing systems

Job description

PRINT PRIME PTE. LTD. is seeking a customer-oriented Customer Service Representative to act as the primary contact for clients.

You will answer product and service inquiries, resolve complaints, and maintain high customer satisfaction in a fast-paced environment. You should be an empathetic communicator who can multitask, troubleshoot patiently, and use CRM software to document interactions. The role includes handling inquiries across phone, email, live chat and social media, with opportunities