Customer Service Specialist - Proactive Support & CRM

TANGSPAC SEARCH PRIVATE LIMITED; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Tangspac Search Private Limited in Singapore is seeking a customer service professional to resolve queries promptly, log interactions in CRM, and coordinate with internal teams to provide solutions. This role is a 5-day work week, Monday to Friday, within a dynamic financial services/tech customer support context.

You will handle counter queries, follow up with teams for resolutions, and document all customer interactions to maintain data accuracy and operation excellence.

Qualifications

• Diploma required in any discipline.
• 2 to 3 years in contact centre or customer service roles.
• Demonstrates proactive problem-solving skills in customer service.
• Excellent verbal and written communications skills.

Responsibilities

• Resolve customer queries received over the counter promptly and effectively to ensure customer satisfaction.
• Follow up with internal teams to obtain resolutions when first call resolution is not possible, then communicate outcomes to customers.
• Accurately log all customer queries and follow-up interactions into the CRM system in a timely manner to maintain data integrity.
• Monitor and elevate recurring query trends or potential issues proactively to team lead or manager for timely intervention.
• Collaborate with the team to achieve individual and collective performance goals.
• Execute additional assigned duties and participate in project work as required to support business operations.

Skills

Excellent verbal and written communci…

Problem-solving

Proactive attitude

Education

Diploma in any discipline

Tools

CRM systems

Job description

Tangspac Search Private Limited in Singapore is seeking a customer service professional to resolve queries promptly, log interactions in CRM, and coordinate with internal teams to provide solutions. This role is a 5-day work week, Monday to Friday, within a dynamic financial services/tech customer support context.

You will handle counter queries, follow up with teams for resolutions, and document all customer interactions to maintain data accuracy and operation excellence.