Customer Experience & Support Specialist

HIGHLAND SECURITY SERVICES & INVESTIGATION PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

HIGHLAND SECURITY SERVICES & INVESTIGATION PTE. LTD. in Singapore is seeking a responsible Customer Service Officer to join our team. You will handle customer enquiries, provide accurate information on services, and ensure timely resolution.

The role requires a diploma or equivalent, 1–2 years of relevant experience, strong communication, and the ability to work independently or in a team while maintaining professionalism and precise records.

Qualifications

• Diploma or equivalent qualification in Business Administration, Customer Service, Hospitality or related field.
• 1–2 years of relevant customer service or administrative experience preferred.
• Good verbal and written communication skills.
• Good interpersonal and customer-handling skills.
• Able to handle customer enquiries professionally and patiently.
• Good computer skills, including Microsoft Office.
• Able to work independently as well as in a team.
• Good organisational and time-management skills.
• Able to multitask and work in a fast-paced environment.
• Good attention to detail and record-keeping skills.

Responsibilities

• Attend to customers' enquiries and provide accurate and timely assistance.
• Handle telephone calls, emails, messages and other customer enquiries.
• Provide information on company services, procedures and general enquiries.
• Receive and record customer feedback, requests and complaints.
• Follow up on customer enquiries and ensure timely resolution.
• Coordinate with internal departments and operational teams where necessary.
• Maintain accurate records of customer enquiries, requests and correspondence.
• Prepare basic reports, records and administrative documentation.
• Perform general administrative and customer service duties as assigned.
• Maintain a professional and courteous manner when dealing with customers.

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Organizational skills

Multitasking

Detail-oriented

Education

Diploma or equivalent

Tools

Microsoft Office

Job description

HIGHLAND SECURITY SERVICES & INVESTIGATION PTE. LTD. in Singapore is seeking a responsible Customer Service Officer to join our team. You will handle customer enquiries, provide accurate information on services, and ensure timely resolution.

The role requires a diploma or equivalent, 1–2 years of relevant experience, strong communication, and the ability to work independently or in a team while maintaining professionalism and precise records.