Banking Customer Experience Executive

OCBC (Singapore); Singapore; On-site; SGD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive base salary

Industry-leading learning and growth

Job summary

OCBC is seeking a Customer Service Executive to join our Contact Centre in Singapore. You will handle customer interactions by phone and email, resolve iOCBC and trading-related queries, and maintain accurate records while ensuring compliance and service standards.

You will work with internal stakeholders to support frontline operations, contribute to process improvements, and stay current on regulatory requirements and product knowledge to deliver outstanding service to our customers.

Qualifications

• Strong written communication and good oral skills.
• Customer-centric and service-excellence mindset.
• Effective interpersonal skills with internal and external customers.
• Self-motivated and able to work under pressure.
• Good team player with commitment and initiative.

Responsibilities

• Manage and respond promptly to customer enquiries via phone and email in a professional manner.
• Resolve issues relating to iOCBC, trading platforms, financial products and customer service requests.
• Provide accurate product and service information while ensuring regulatory compliance.
• Maintain complete and accurate records of customer interactions and follow-up items.
• Support frontline operations during peak periods to ensure uninterrupted service delivery.

Skills

Customer service

Written communication

Interpersonal skills

Self-motivated

Team player

Education

Diploma or degree in Banking or Finance

Job description

OCBC is seeking a Customer Service Executive to join our Contact Centre in Singapore. You will handle customer interactions by phone and email, resolve iOCBC and trading-related queries, and maintain accurate records while ensuring compliance and service standards.

You will work with internal stakeholders to support frontline operations, contribute to process improvements, and stay current on regulatory requirements and product knowledge to deliver outstanding service to our customers.