6723 - Customer Experience Executive [ AI & Engagement]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 28,000 - 33,000; Full time

Job summary

THE SUPREME HR ADVISORY PTE. LTD. invites applications for a Junior Customer Experience Executive (AI & Engagement) in Singapore.

The role focuses on delivering a personalized and premium customer experience through proactive engagement and AI-assisted processes. You will build relationships across channels, plan engagement initiatives, and support loyalty programs while leveraging AI tools to boost productivity and customer satisfaction.

Qualifications

• Familiar with AI tools such as ChatGPT or similar platforms to assist productivity.
• Background in customer service, marketing, or customer experience is a plus.

Responsibilities

• Deliver a personalized and premium customer experience through proactive engagement.
• Build and maintain strong customer relationships through multiple channels.
• Plan and execute customer appreciation and engagement initiatives.
• Support and manage customer loyalty and ambassador programs.
• Utilize AI and automation tools to enhance customer engagement and efficiency.
• Coordinate engagement activities across global markets.

Job description

Customer Experience Executive (AI & Engagement) (Junior)

5 days (Mon - Fri) 10am - 6pm Redhill $ 2500 - $ 3000

Responsibilities:

• Deliver a personalized and premium customer experience through proactive engagement.
• Build and maintain strong customer relationships through various communication channels.
• Plan and execute customer appreciation and engagement initiatives.
• Support and manage customer loyalty and ambassador programs.
• Utilize AI and automation toolsto enhance customer engagement and operational efficiency.
• Coordinate customer engagement activities across global markets.

Requirements:

• Comfortable using AI tools such as ChatGPT or similar platforms to enhance productivity.
• Training provided, while relevant customer service, marketing, or customer experience background would be an advantage.