Brand & Marketing Intern - Loyalty & Insights

The Ascott Limited; Singapore; Vor Ort; SGD 13.000 - 20.000; Teilzeit

Zusammenfassung

CapitaLand Group is seeking a driven student to support the ASR team in Singapore. You will handle bookings inquiries, troubleshoot issues, and liaise with IT, Digital, Data, and Operations to implement new tools and system improvements.

The role involves producing monthly performance metrics, assisting with UAT and process docs, and developing training materials on Ascott brands and loyalty programmes for frontline staff.

Qualifikationen

• Currently pursuing a Diploma in Hospitality, Marketing, Business, Analytics, Information Systems, or a related field.
• Passion for the hospitality industry and a desire to learn and grow.
• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel).
• Strong analytical abilities and a keen eye for detail.
• Excellent written and verbal communication skills.
• Ability to work independently, take initiative, and manage multiple priorities effectively.
• Strong organisational and project coordination skills.
• Familiarity with data analysis, business intelligence tools, workflow automation platforms, or AI tools is an advantage.

Aufgaben

• Assist ASR members with inquiries and concerns related to bookings, troubleshooting, and general programme information.
• Identify and consolidate booking issues reported through our brand website/app, ensuring they are addressed efficiently and members receive timely resolutions.
• Liaise with internal stakeholders, including IT, Digital, Data, and Operations teams, to support the implementation of new tools, enhancements, and system improvements.
• Analyse and provide monthly performance metrics for membership enquiries, identifying areas for improvement and optimisation.
• Assist in user acceptance testing ( UAT ), process documentation, and rollout activities for new initiatives and system enhancements.
• Develop and compile informative training materials for ASR team members on Ascott brands and loyalty programme details, equipping them to confidently assist our valuable members.
• Analyse the loyalty landscape, uncovering valuable insights and trends to inform future strategies.
• Contribute to the launch of new loyalty initiatives, assisting with operational coordination and on-the-ground activation.
• Identify opportunities to streamline and improve operational processes through automation, digitalisation, and workflow enhancements.

Kenntnisse

Analytical abilities

MS Office (Word, Excel, PowerPoint)

Communication skills

Organisational skills

Project coordination

Ausbildung

Diploma in Hospitality / Marketing / Business / Analytics / Information Systems

Tools

BI tools

Workflow automation platforms

AI tools

Jobbeschreibung

CapitaLand Group is seeking a driven student to support the ASR team in Singapore. You will handle bookings inquiries, troubleshoot issues, and liaise with IT, Digital, Data, and Operations to implement new tools and system improvements.

The role involves producing monthly performance metrics, assisting with UAT and process docs, and developing training materials on Ascott brands and loyalty programmes for frontline staff.