Brand & Loyalty Marketing Intern - Analytics & Ops

CapitaLand; Singapore; Vor Ort; SGD 20.000 - 31.000; Teilzeit

Benefits dieser Stelle

Career development opportunities

Inclusive workplace

Zusammenfassung

CapitaLand is offering a part-time internship in Singapore for students pursuing a Diploma in Hospitality, Marketing, Business, Analytics or Information Systems. You will assist with member inquiries, troubleshoot bookings, and coordinate with IT and Operations on system enhancements.

You will analyze monthly metrics and help create training materials for the loyalty programme. You will participate in UAT, process documentation, and rollout activities, contributing to the launch of new loyalty

Qualifikationen

• Pursuing a Diploma in a relevant field (Hospitality/Marketing/Business/Analytics/IS).
• Strong analytical abilities with keen attention to detail.
• Proficient in MS Office (Word/Excel/PowerPoint).
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple priorities.
• Familiarity with data analysis or BI tools is a plus.

Aufgaben

• Assist ASR members with inquiries and concerns related to bookings, troubleshooting, and general programme information.
• Identify and consolidate booking issues reported through our brand website/app, ensuring timely resolutions.
• Liaise with IT, Digital, Data, and Operations teams to support new tools, enhancements, and system improvements.
• Analyse and provide monthly performance metrics for membership enquiries, identifying areas for improvement.
• Assist in UAT, process documentation, and rollout activities for new initiatives and system enhancements.
• Develop training materials for ASR team members on CapitaLand loyalty programme details.
• Analyse the loyalty landscape to inform future strategies.
• Contribute to the launch of new loyalty initiatives and operational coordination.
• Identify opportunities to streamline processes through automation and workflow enhancements.

Kenntnisse

Analytical skills

Communication skills

Independent worker

Multitasking

Organizational skills

Project coordination

Ausbildung

Diploma in Hospitality/Marketing/Business/Analytics/Information Systems

Tools

Microsoft Office

Jobbeschreibung

CapitaLand is offering a part-time internship in Singapore for students pursuing a Diploma in Hospitality, Marketing, Business, Analytics or Information Systems. You will assist with member inquiries, troubleshoot bookings, and coordinate with IT and Operations on system enhancements.

You will analyze monthly metrics and help create training materials for the loyalty programme. You will participate in UAT, process documentation, and rollout activities, contributing to the launch of new loyalty