Customer Experience Coordinator

MAYER MARKETING PTE LTD; Singapore; On-site; SGD 33,000 - 61,000; Full time

Job summary

MAYER MARKETING PTE LTD is seeking a customer service coordinator to manage inquiries, coordinate with stakeholders, and ensure timely resolution of issues while upholding positive experiences.

You will respond to emails and hotline requests, monitor escalations, and support achievement of departmental KPIs through effective task management. This role requires teamwork, resilience, and proficient use of Microsoft Office.

Qualifications

• Demonstrate excellent command of English in both written and spoken communication.
• Apply strong phone contact handling skills and active listening to understand and address customer needs effectively.
• Exhibit a pleasant and cheerful personality to foster positive interactions with customers and colleagues.
• Utilize excellent communication and presentation skills to convey information clearly and confidently.
• Manage multiple tasks, prioritize responsibilities, and use time efficiently to meet deadlines.
• Work confidently both independently and as a team player, maintaining composure under pressure.
• Possess a minimum of 2 years of relevant experience in customer service or related roles.
• Hold a Diploma or Degree in Business or related fields to support job functions.
• Use Microsoft Office applications proficiently to complete documentation and reporting tasks.

Responsibilities

• Coordinate with stakeholders to expedite repair processes and minimize downtime.
• Respond promptly to customer inquiries via Email and Hotline to provide accurate information and support.
• Monitor escalated cases, follow up for clarification, and ensure timely resolution of complex issues.
• Execute instructions and complete ad-hoc duties assigned by supervisors to support team objectives.
• Support achievement of departmental Key Performance Indicators set by management through effective task management.
• Resolve customer service-related issues promptly to maintain a positive client experience and satisfaction.

Skills

Excellent English

Phone handling

Active listening

Communication skills

Time management

Team player

Work under pressure

Independence

Education

Diploma or Degree in Business

Tools

Microsoft Office

Job description

MAYER MARKETING PTE LTD is seeking a customer service coordinator to manage inquiries, coordinate with stakeholders, and ensure timely resolution of issues while upholding positive experiences.

You will respond to emails and hotline requests, monitor escalations, and support achievement of departmental KPIs through effective task management. This role requires teamwork, resilience, and proficient use of Microsoft Office.