Customer Experience Coordinator

MAYER MARKETING PTE LTD; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Mayer Marketing PTE LTD in Singapore is seeking a Customer Service Coordinator to manage inquiries and coordinate with stakeholders to ensure timely resolution and positive experiences for customers. You will respond to Email and Hotline inquiries, monitor escalated cases, and support team objectives with effective task management.

A Diploma or Degree in Business and at least 2 years of related experience are preferred, with strong English communication and MS Office skills.

Qualifications

• Diploma or Degree in Business or related field.
• Minimum 2 years of customer service experience.
• Proficient in Microsoft Office.
• Excellent English written and verbal communication.
• Able to work independently and in a team.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Coordinate with stakeholders to expedite repairs and minimize downtime.
• Respond to inquiries via Email and Hotline with accurate information.
• Monitor escalated cases and follow up for resolution.
• Execute instructions and support ad-hoc duties.
• Support KPI achievement through effective task management.
• Resolve customer service issues promptly to ensure satisfaction.

Skills

Communication

English fluency

Phone handling

Active listening

Time management

Teamwork

Multitasking

Education

Diploma or Degree in Business

Tools

Microsoft Office

Job description

Mayer Marketing PTE LTD in Singapore is seeking a Customer Service Coordinator to manage inquiries and coordinate with stakeholders to ensure timely resolution and positive experiences for customers. You will respond to Email and Hotline inquiries, monitor escalated cases, and support team objectives with effective task management.

A Diploma or Degree in Business and at least 2 years of related experience are preferred, with strong English communication and MS Office skills.