Customer Service & Operations Coordinator

DSSL EXPRESS

Singapore

On-site

SGD 33,000 - 51,000

Full time

3 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

LONG WIN PTE. LTD. is seeking a Customer Service Coordinator Cum Administrator in Singapore to manage customer enquiries, coordinate service requests and appointments, and support daily administrative operations. The role ensures clear communication between customers, technicians, suppliers, and management.

You will prepare quotations, invoices, and reports, maintain records, and assist with daily operations while upholding confidentiality and accuracy.

Qualifications

Diploma, Higher Nitec, Nitec, or equivalent in Business Admin or related field.
Experience in customer service, administration, or coordination is advantageous.
Good communication and interpersonal skills.
Able to handle multiple tasks in a fast-paced environment.
Proficient in Microsoft Office applications.
Experience with WhatsApp, email, and similar channels.

Responsibilities

Handle customer enquiries via phone, WhatsApp, and email.
Provide information on products, services, quotations, appointments, and service schedules.
Process service requests, complaints, feedback, and follow-ups promptly.
Coordinate appointments, site visits, servicing, maintenance, and repairs.
Liaise with technicians, suppliers, and customers to align schedules.
Follow up on quotations, appointments, job status, and payments.
Maintain customer relationships and high service quality.
Update customers on job status and schedule changes.