Call Centre Customer Service Agent - Live Chat (12 Months Contract renewable)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 31,000 - 45,000; Full time

Benefits offered by this job

Completion Bonus

Job summary

PERSOL Singapore Pte Ltd is seeking a Customer Service Officer to handle phone enquiries and live chats from policyholders and financial representatives. You will ensure accessibility of the Contact Centre and maintain high service standards.

Role requires friendly communication, strong interpersonal skills, and comfort with CRM systems. On-site position located near Eunos MRT; completion bonus offered.

Qualifications

• Diploma/degree holder qualifications with relevant experience preferred.
• Comfortable talking to customers from all walks of life.
• Able to chat via live chat system with financial representatives.
• Strong interpersonal and communication skills.
• Cheerful disposition and a collaborative team player.

Responsibilities

• Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner.
• Resolve customers’ / financial representatives’ complaints and problems at first touchpoint with good closure.
• Update complete and accurate information on customer interaction in the CRM system.
• Ensure effective and timely follow-up as promised to customers / financial representatives.
• Assess appeals and put up recommendation to Managers/Head/HOD.
• Perform additional or overtime duties during operational exigencies when required.
• Assist with ad-hoc initiatives/projects when delegated by management.

Skills

Customer service

Communication

Interpersonal skills

Live chat

Cheerful disposition

Education

Diploma or degree

Job description

Location: Eunos (5 mins walk from MRT)

Working Hours: Mon to Fri, 9am to 6pm

Salary: Between $2800 - $4000 (Depending on experiences) +Completion Bonus

Job Purpose

You will be part of the team in delivering service excellence and customer satisfaction in the Contact Centre. He/She will attend to phone enquiries from our policyholders and financial

representatives and live chats from our financial representatives, effectively maintaining our Contact Centre’s high level of accessibility.

The Job

• Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner

• Resolve customers’ / financial representatives’ complaints and problems at first touchpoint
  resolution with good closure

• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system

• Ensure effective and timely follow-up as promised to customers / financial representatives

• Assess appeals and put up recommendation to Managers/Head/HOD

• Perform additional or overtime duties during operational exigencies when required

• Assist with ad-hoc initiatives/projects when delegated by management
  

Our Requirements

• Diploma/degree holder qualifications with relevant experience will be preferred

• Comfortable talking to customers from all walks of life

• Comfortable chatting through typing via live chat system with financial representatives

• Good interpersonal and communication skills

• Possess a cheerful disposition

• A team player who works well in a dynamic environment

We regret to inform that only shortlisted candidates will be notified.

PERSOL Singapore Pte Ltd • UEN. 200007268E
EA License No. 01C4394 • EA Registration No. R1221966 (Evelyn Yang HuiXian)