Customer Dispatch & Support Specialist

Fujitec; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Fujitec Singapore is seeking a frontline Customer Service Coordinator to handle timely responses, dispatch calls, and log information in the dispatch system. You will assist in building specifications and locations as required, ensuring clear communication with customers and internal teams.

The role requires active listening, good communication, and the ability to multitask in a fast-paced environment, including weekends and public holidays on rotating shifts.

Qualifications

• Excellent communication and active listening abilities are required.
• Willingness to work on rotating shifts, including weekends and public holidays.
• Proficient with basic computer systems and data entry tasks.
• Ability to multitask while engaging with customers and recording information.
• Capable of thriving in a fast-paced service environment.

Responsibilities

• Provide timely responses from customers or users and dispatch calls.
• Assist in building specifications, locations and related data in the dispatch system.
• Monitor and close out calls based on status reports from the Service Maintenance Division.
• Collect and summarize reports.

Skills

Communication skills

Active listening

Rotating shifts

Weekends/public holidays

Computer skills

Multitasking

Fast-paced environment

Job description

Fujitec Singapore is seeking a frontline Customer Service Coordinator to handle timely responses, dispatch calls, and log information in the dispatch system. You will assist in building specifications and locations as required, ensuring clear communication with customers and internal teams.

The role requires active listening, good communication, and the ability to multitask in a fast-paced environment, including weekends and public holidays on rotating shifts.