Customer Champion — High-Volume Support

WISE ASIA-PACIFIC PTE. LTD.; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

WISE Asia-Pacific Pte. Ltd. seeks a High Volume Support Specialist to own customer enquiries end-to-end in a fast-paced fintech environment. You will resolve complex issues with empathy, coordinate with KYC and Financial Crime teams, and turn interactions into loyalty-building experiences.

You will operate with autonomy, communicate clearly, and continuously improve processes to reduce friction while safeguarding regulatory compliance and risks.

Qualifications

• 2+ years in a customer-facing role, preferably in high-volume, complex environments (FinTech, SaaS).
• Retention mindset focused on turning customers into promoters.
• Accountability: ownership of outcomes and personal development.
• Autonomy to decide best outcomes while staying compliant with regulations.
• Creative problem solving beyond scripts to resolve issues.
• Exceptional written and verbal communication skills.
• Proactive change agent improving customer experience.
• Comfort with multiple support tools, CRMs and internal systems.
• Strong analytical skills to identify root causes in large information sets.

Responsibilities

• Take cradle-to-grave ownership of customer enquiries; be the single point of contact until resolved.
• Manage a dynamic, multi-channel workflow without compromising quality.
• Use creative thinking to diagnose and resolve complex issues beyond SOPs.
• Collaborate with teams (e.g., KYC, Financial Crime) to facilitate customer issues.

Skills

2+ years in customer-facing role

Retention mindset

Accountability

Empowerment and autonomy

Creative problem solving

Communication expertise

Change agent

Tech savviness

Agile learning & analytical skills

Job description

WISE Asia-Pacific Pte. Ltd. seeks a High Volume Support Specialist to own customer enquiries end-to-end in a fast-paced fintech environment. You will resolve complex issues with empathy, coordinate with KYC and Financial Crime teams, and turn interactions into loyalty-building experiences.

You will operate with autonomy, communicate clearly, and continuously improve processes to reduce friction while safeguarding regulatory compliance and risks.