Customer Service & Solutions Specialist

Avensys Consulting; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Avensys Consulting is seeking a dedicated Customer Service professional in Singapore to handle inquiries, resolve issues, and maintain accurate case details. You will work with CRM and case management systems, staying aligned with policies while delivering empathetic support.

The role emphasizes effective communication, multitasking in a fast-paced environment, and continuous learning to adapt to evolving procedures and tools.

Qualifications

• Excellent communication and problem-solving abilities.
• Experience in customer service, contact center, or support roles.
• Proficient with CRM systems and case management tools.
• Ability to multitask and work under pressure.
• Customer-focused mindset with attention to data accuracy.

Responsibilities

• Handle customer inquiries and provide accurate information based on policies and guidelines.
• Resolve customer issues efficiently while delivering excellent customer service.
• Record and maintain accurate case details in CRM and case management systems.
• Assess issue severity and escalate cases when required.
• Build positive customer relationships through professional and empathetic communication.
• Stay updated on policies, procedures and service requirements.
• Manage multiple tasks effectively in a fast-paced environment.
• Participate in cross-training and support ad-hoc duties as assigned.

Skills

Communication

Customer service

Multitasking

Data accuracy

Problem solving

Tools

CRM systems

Case management

Digital tools

Job description

Avensys Consulting is seeking a dedicated Customer Service professional in Singapore to handle inquiries, resolve issues, and maintain accurate case details. You will work with CRM and case management systems, staying aligned with policies while delivering empathetic support.

The role emphasizes effective communication, multitasking in a fast-paced environment, and continuous learning to adapt to evolving procedures and tools.