High-Impact High-Volume Support Specialist

Wise; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Wise in Singapore is seeking a High Volume Support Specialist to own customer experiences for our largest clients. You will resolve complex enquiries with empathy, coordinate with KYC and Risk teams, and ensure first-class communication throughout the lifecycle.

You are a case owner who drives retention, reduces friction, and elevates issues with clear context. This role demands autonomy, problem solving, and a customer-centric mindset in a fast-paced fintech environment.

Qualifications

• Essential Experience: 2+ years in a customer-facing role, preferably in high-volume, high-growth, and complex customer servicing environment (e.g. FinTech, SaaS, Tech).
• Retention Mindset: support as a revenue-protection function and turn dissatisfied customers into promoters.
• Accountability: you close the loop and own personal development and time management.

Responsibilities

• Take cradle-to-grave ownership of customer enquiries and issues. Strive for first contact resolution.
• Manage a dynamic workflow across channels to meet high-volume demand.
• Use creative thinking to diagnose complex issues beyond standard procedures.
• Collaborate with KYC and Financial Crime teams to facilitate issues and advocate for customers.
• Treat every interaction as a retention opportunity and educate customers to maximize product value.

Skills

Customer service

Accountability

Communication

Creative problem solving

Tech savvy

Tools

CRM tools

Job description

Wise in Singapore is seeking a High Volume Support Specialist to own customer experiences for our largest clients. You will resolve complex enquiries with empathy, coordinate with KYC and Risk teams, and ensure first-class communication throughout the lifecycle.

You are a case owner who drives retention, reduces friction, and elevates issues with clear context. This role demands autonomy, problem solving, and a customer-centric mindset in a fast-paced fintech environment.