Customer Care Representative

Givaudan; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

Givaudan Singapore is seeking a Customer Care Representative on a 12-month contract to handle the end-to-end sales order process from receipt to shipment, ensuring accuracy and on-time delivery. You will act as the primary liaison between customers, operations and sales, respond to inquiries, coordinate priorities, monitor stock and schedules, and maintain complete customer records.

Fresh graduates are welcome; 1–2 years in food industry customer care and basic SAP or order-entry knowledge are a

Qualifications

• Fresh graduates are welcome to apply.
• 1–2 years customer care experience in the food industry (preferred).
• Basic knowledge of SAP or Order Entry Systems and Inventory Management; Incoterms knowledge is a plus.

Responsibilities

• Manage end-to-end sales order process—from receipt to shipment—ensuring accuracy and timely delivery.
• Serve as the key contact for customer inquiries, coordinating with operations and sales to meet needs.
• Communicate daily with customers, operations, and sales to align priorities and maintain smooth order flow.
• Monitor client schedules, stock positions, and demand planning with cross-functional teams.
• Prepare and process invoices, debit/credit notes, returns, and shipment notifications.
• Maintain complete and accurate customer records and agreements.

Skills

Customer care

Education

Diploma

Tools

SAP

Order Entry Systems

Job description

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with.

In Singapore, you’ll be at the centre of every innovation, creation and solution available to the entire Asia-pacific region. Working with our research, creation and production units, as well as our renowned perfumery school, you’ll make us a greater force for good. Every day, your passion, your creativity, and your expertise will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Customer Care Representative (12 month contract) - Your future position?

• Open to fresh graduates as well**

As a Customer Care Representative in the Taste & Wellbeing division, you will process sales orders from receipt through to shipment for assigned customers or affiliates in line with Customer Care guidelines. Act as liaison between the customer, operations and sales team to ensure customers’ needs are met in the most efficient and cost-effective way.

Working location: 1 Woodlands Avenue 8

Reporting to: Customer Care Team Lead

Main Responsibilities

• Manage the end-to-end sales order process — from order receipt to shipment — ensuring accuracy and timely delivery for assigned customers and affiliates.
• Serve as the key contact for customer inquiries, providing responsive support to meet order and service requirements.
• Communicate daily with customers, operations, and sales teams to coordinate priorities and maintain smooth order flow.
• Monitor client schedules, stock positions, and demand planning with cross‑functional teams to align supply with requirements.
• Confirm pricing, inventory availability, and shipment details, ensuring all information is accurate and up-to-date.
• Handle and resolve order issues or customer complaints with a focus on clear communication and effective problem solving.
• Prepare and process related documentation such as invoices, debit/credit notes, returns, and shipment notifications.
• Maintain complete and accurate customer records, including agreements, packaging, stock requirements, and labelling specifications.
• Collaborate with colleagues to provide coverage and consistent service support across accounts.
• Apply sound judgment to communication approaches, diffusing challenging situations with customers and managing expectations appropriately.

Main Requirements

• Diploma of any field of study is required
• Fresh graduates are welcomr to apply
• If experienced:
  • A minimum of 1-2 years customer care experience in the food industry is required
  • Basic Knowledge of SAP or Order Entry Systems
  • Basic Inventory Management knowledge
  • Basic negotiation skills
  • Understanding of Incoterms and Shipping Terminology

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

We value the different perspectives that come from diverse cultures, backgrounds, and experiences.

Everyone - regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances - is warmly welcomed at Givaudan, a place where we all love to be and grow.

Every essence of you enriches our world. Join us in making a difference together.