Customer Care Manager

Lives Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SPD Scientific Pte Ltd is seeking a Customer Care Manager in Singapore. The role focuses on leading an inside sales team, aligning sales strategies, and ensuring seamless order processing, coordination, and post-sales follow-up to deliver excellent service.

You will oversee end-to-end operations, coach a team of sales support professionals, and collaborate with cross-functional teams to improve efficiency and customer experience.

Qualifications

• Minimum 3 years in sales/inside sales management.
• Experience leading a sales support team.
• Proven ability to drive customer satisfaction and sales targets.

Responsibilities

• Lead the inside sales team to identify and develop sales opportunities and support strategies to reach targets.
• Oversee end-to-end sales support, including order processing, delivery coordination, and post-sale follow-up.
• Manage, mentor, and motivate a team of sales support professionals for high performance.

Job description

Job Description

- 3 Years

Permanent

Group Company:SPD Scientific Pte Ltd

Designation:Customer Care Manager

Office Location:

Primary Responsibilities:

Inside Sales Management: Lead the inside sales team in identifying and developing sales opportunities, supporting sales strategies, and achieving sales targets.

• End-to-End Operations: Oversee the entire sales support process, from after-sales support and qualification to order processing, delivery coordination, and post-sales follow-up, ensuring smooth execution and customer satisfaction.
• Team Leadership: Manage, motivate, and mentor a team of sales support professionals, ensuring high performance and continuous development.
• Customer Relationship Management: Build and maintain strong relationships with customers, acting as a liaison between the sales team and customers to ensure excellent service delivery.
• Sales Support & Coordination: Provide administrative and operational support to the sales team, including preparing quotes, processing orders, coordinating shipments, and handling customer inquiries.
• Sales Reporting & Analysis: Monitor sales performance and generate regular reports, analyzing data to provide actionable insights and recommend improvements.
• Collaboration with Cross-Functional Teams: Work closely with other departments (e.g., logistics, finance, marketing) to ensure smooth sales operations and resolve any issues that arise during the sales process.
• Process Improvement: Continuously evaluate and improve sales processes and systems to increase efficiency, reduce errors, and enhance customer satisfaction.

Job Snapshot

Updated Date

13-01-2025

Job ID

LIVESGROUP_155

Department

Customer Care

Location

Location