Customer Care & Inside Sales Leader

Lives Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SPD Scientific Pte Ltd is seeking a Customer Care Manager in Singapore. The role focuses on leading an inside sales team, aligning sales strategies, and ensuring seamless order processing, coordination, and post-sales follow-up to deliver excellent service.

You will oversee end-to-end operations, coach a team of sales support professionals, and collaborate with cross-functional teams to improve efficiency and customer experience.

Qualifications

• Minimum 3 years in sales/inside sales management.
• Experience leading a sales support team.
• Proven ability to drive customer satisfaction and sales targets.

Responsibilities

• Lead the inside sales team to identify and develop sales opportunities and support strategies to reach targets.
• Oversee end-to-end sales support, including order processing, delivery coordination, and post-sale follow-up.
• Manage, mentor, and motivate a team of sales support professionals for high performance.

Job description

SPD Scientific Pte Ltd is seeking a Customer Care Manager in Singapore. The role focuses on leading an inside sales team, aligning sales strategies, and ensuring seamless order processing, coordination, and post-sales follow-up to deliver excellent service.

You will oversee end-to-end operations, coach a team of sales support professionals, and collaborate with cross-functional teams to improve efficiency and customer experience.