Customer Care Assistant/Clinic Assistant (Admiralty)

Quality Health Services; Singapore; Presencial; SGD 36.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Plan

Pension Plan

Training & Development

Performance Bonus

Descripción de la vacante

Quality HealthCare Medical Services Limited is seeking a customer service-focused professional to support patients and clinic operations. You will enhance patient experiences, respond to inquiries, and help maintain smooth service touchpoints across our medical centers.

Your role includes handling customer enquiries, addressing complaints, and providing clerical support to practitioners and management. Fluency in English and Chinese is preferred, with a hospitable, proactive mindset valued.

Formación

• Diploma or above
• Self-motivated, dedicated, independent, and customer-service oriented
• Strong interpersonal, communication, and problem-solving skills
• Excellent command of written and spoken Chinese and English (Cantonese, Mandarin, and English)
• Candidates with customer-facing / hospitality background are preferable

Responsabilidades

• Enhance patient experience, build/maintain strong relationships with them to support retention
• Create a robust and seamless experience for our patients & customers via improving various touchpoints at the medical centers
• Manage customer enquiries on healthcare products, use of e-portal and other information about clinics/services
• Manage customer complaints effectively and identify areas for improvement at clinic level
• Provide clerical and administrative support to medical practitioners and management
• Perform other ad-hoc tasks as assigned

Conocimientos

Customer-service oriented

Interpersonal skills

Communication skills

Bilingual English/Chinese

Customer-facing experience

Hospitality background

Educación

Diploma or above

Descripción del empleo

Responsibilities

• Enhance patient experience, build/maintain strong relationships with them to support retention
• Create a robust and seamless experience for our patients & customers via improving various touchpoints at the medical centers
• Manage customer enquiries on healthcare products, use of e-portal and other information about clinics/services
• Manage customer complaints effectively and identify areas for improvement at clinic level
• Provide clerical and administrative support to medical practitioners and management
• Perform other ad-hoc tasks as assigned

工作職責

• 提升病人服務體驗，建立並維持良好關係，以提高病人留存率
• 改善醫療中心各個服務環節，為病人及客戶創造順暢而完善的體驗
• 處理客戶有關醫療產品、電子平台及其他診所服務的查詢
• 處理客戶投訴，並在診所層面識別改善空間
• 為醫療從業人員及管理層提供文書, 行政支援
• 完成其他臨時分配的任務

Qualifications, Training and Experience

• Diploma or above
• Self-motivated, dedicated, independent, andcustomer-service oriented
• Strong interpersonal, communication, and problem-solving skills
• Excellent command of written and spoken Chinese and English(Cantonese, Mandarin, and English)
• Candidates with customer-facing / hospitality background are preferred

工作要求

• 大專或以上學歷
• 積極主動、敬業獨立，具備良好的客戶服務意識
• 擁有良好的人際溝通、表達及解決問題的能力
• 能操流利廣東話，具備良好英文及普通話能力，並懂中英文讀寫
• 優先考慮有診所或客戶服務經驗之申請者
  

• Health Plan
• Pension Plan
• Training & Development
• Performance Bonus