CUSTOMER SERVICE MANAGER

Aespere Group Pte Ltd; Singapore; In loco; SGD 42.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Provided work uniform

Basic skills training provided

Supportive and high-quality work环境

Descrizione del lavoro

Aespere Group Pte Ltd in Singapore is seeking an energetic team leader for our customer service and front desk operations. You will handle calls professionally, manage appointment scheduling and medication registration, and support the sales of packages and related products.

You will lead by example, supervise daily operations, ensure SOP compliance, and train team members. The role requires coordinating shifts and weekends, with two days off per week, in a fast-paced retail/healthcare

Competenze

• Strong leadership and service-oriented mindset.
• Excellent communication and interpersonal skills.
• Ability to handle unexpected situations proactively and effectively.
• Skilled in multitasking and managing a fast-paced environment.
• Experience in retail or healthcare customer service preferred; internal training provided for suitable candidates.

Mansioni

• Professionally handle customer calls with courtesy and ensure a high standard of service.
• Manage appointment scheduling and medication registration via electronic systems.
• Oversee and support the sales of packages and related products.
• Lead by example in delivering warm customer service and building strong client relationships.
• Supervise daily operations and ensure team compliance with SOPs.
• Provide guidance and on-the-job training to team members.
• Coordinate work schedules, including weekends and rotating shifts (2 days off per week)

Conoscenze

Leadership

Service mindset

Communication

Interpersonal skills

Proactive problem solving

Multitasking

Fast-paced environment

Retail experience

Healthcare customer service

Descrizione del lavoro

Job Description

• Professionally handle customer calls with courtesy and ensure a high standard of service
• Manage appointment scheduling and medication registration via electronic systems
• Oversee and support the sales of packages and related products
• Lead by example in delivering warm customer service and building strong client relationships
• Supervise daily operations and ensure team compliance with SOPs
• Provide guidance and on-the-job training to team members
• Coordinate work schedules, including weekends and rotating shifts (2 days off per week)

• 礼貌接听顾客电话，提供专业且高标准的服务
• 通过电子系统管理预约看诊及登记配药流程
• 主导配套及相关产品的销售
• 以身作则，热情接待顾客，建立并维护良好的客户关系
• 监督日常运营，确保团队遵守标准作业流程
• 提供团队成员指导与在职培训
• 协调排班，包括周末及轮班安排（每周休息2天）

What We Offer

1. Base salary + attractive commission + performance bonus
2. Provided work uniform
3. Basic skills training provided
4. Supportive and high-quality work environment

1. 底薪+ 丰厚佣金 + 绩效奖金
2. 提供工作制服
3. 基础技能培训
4. 优质的工作环境

Requirements

• Strong leadership and service-oriented mindset
• Excellent communication and interpersonal skills
• Ability to handle unexpected situations proactively and effectively
• Skilled in multitasking and managing a fast-paced environment
• Experience in retail or healthcare customer service preferred; internal training provided for suitable candidates

• 具备领导能力与服务意识
• 优秀的沟通与人际交往能力
• 能主动并有效应对突发状况
• 善于多任务处理，能适应快节奏工作环境
• 具有零售或医疗行业客服经验者优先；合适人选可提供内部培训

Preferred Skills

• Customer Service
• Telephone Support
• Communication Skill
• Team Management
• Front Desk Operations

• 客户服务
• 电话支持
• 沟通技巧
• 团队管理
• 前台服务