Call Centre Executive

Ascle Healthcare Private Limited; Singapore; In loco; SGD 24.000 - 36.000; Tempo pieno

Descrizione del lavoro

Ascle Healthcare Private Limited is seeking a dedicated full-time customer service professional for our Singapore clinic. You will handle patient inquiries by phone, manage appointment scheduling, and maintain accurate patient records with strict privacy controls.

You will collaborate with medical, administrative, and operations teams to ensure smooth workflow and timely communication, upholding high standards of service quality for all patients.

Competenze

• 1–2 years experience in a call centre, customer service, or healthcare setting.
• Excellent verbal and written communication skills in English & Chinese.
• Proficient in using call center software and other medical systems (e.g., CRM, scheduling platforms).
• Empathetic, patient-focused, and service-oriented attitude.

Mansioni

• Handle inbound and outbound calls, responding to patient inquiries and providing relevant information about medical services, appointment availability, and clinic policies.
• Schedule and reschedule appointments, coordinating between patients and healthcare professionals.
• Enter and update patient information in the system, maintaining data privacy and security.
• Address patient complaints or concerns professionally, escalating complex issues as needed.
• Conduct follow-up calls for post-appointment check-ins or missed appointments.
• Collaborate with medical, administrative, and operations teams to ensure smooth workflow.
• Uphold high standards of customer service and patient satisfaction.

Conoscenze

Call centre experience

Bilingual English/Chinese

CRM systems

Customer-centric

Problem solving

Multitasking

Formazione

Diploma or equivalent

Strumenti

CRM software

Scheduling platforms

Descrizione del lavoro

Key Responsibilities

• Patient Interaction: Handle inbound and outbound calls, responding to patient inquiries and providing relevant information about medical services, appointment availability, and clinic policies.

• Appointment Scheduling: Manage appointment bookings and rescheduling, ensuring proper coordination between patients and healthcare professionals.

• Information Management: Accurately enter and update patient information in the system, adhering to data privacy and security standards.

• Issue Resolution: Address patient complaints or concerns professionally, escalating complex issues to the appropriate departments as needed.

• Follow-up: Conduct follow-up calls for post-appointment check-ins or missed appointments, ensuring continuity of care.

• Collaboration: Work closely with the clinic's medical, administrative, and operations teams to ensure smooth workflow and timely communication.

• Service Quality: Uphold high standards of customer service, consistently aiming to enhance patient satisfaction.

Qualifications & Skills

• Experience: 1-2 years of experience in a call centre, customer service, or healthcare setting preferred.

• Communication: Excellent verbal and written communication skills in English & Chinese.

• Technology: Proficient in using call center software and other medical systems (e.g., CRM, scheduling platforms).

• Customer-Centric: Strong interpersonal skills with a focus on empathy, patience, and a service-oriented attitude.

• Problem Solving: Ability to think critically and resolve issues efficiently.

• Multitasking: Capable of managing multiple tasks in a fast-paced environment.

Educational Requirements

• Minimum of a Diploma or equivalent qualification. A background in healthcare or related fields is advantageous.

Working Conditions

• Full-time position.

• Shifts may include Saturday based on clinic hours.