Customer Advisory & Quotes Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 43,000 - 51,000; Full time

Job summary

Recruit Express Pte Ltd in Ang Mo Kio is seeking a sales-support professional to advise customers on suitable alternatives when items are unavailable and to follow up on quotations. You will help generate sales by sharing product knowledge and solutions, while maintaining CRM records and customer satisfaction.

The role involves handling orders, processing transactions, and collaborating with the distribution team to meet personal goals.

Responsibilities

• Generate new and repeat sales by providing product and technical information in a timely manner.
• Determine customer requirements and expectations in order to recommend specific products and solutions.
• Recommend alternate products based on cost, availability, or specifications.
• Present price, credit, and terms in accordance with standard procedures of the company.
• Accurately process customer transactions such as orders, quotes, or returns.
• Provide accurate information regarding availability of in-stock items.
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint.
• Fill requests for catalogs, information or samples.
• Capture accurate and complete information in Customer Relationship Management system.
• Identify trends in customer satisfaction or dissatisfaction.
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
• Communicate to the purchasing department unexpected increases or decreases in demand for products.
• Maintain proficiency in using personal computers, data entry terminal and other common office equipment and software.
• Follow company policies and procedures.
• Present a professional image at all times to customers and vendors.
• Perform other duties/ projects as assigned.

Job description

Recruit Express Pte Ltd in Ang Mo Kio is seeking a sales-support professional to advise customers on suitable alternatives when items are unavailable and to follow up on quotations. You will help generate sales by sharing product knowledge and solutions, while maintaining CRM records and customer satisfaction.

The role involves handling orders, processing transactions, and collaborating with the distribution team to meet personal goals.