Custody Client Success | Post‑Trade Operations

Testing Site - JPMC; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

JPMorganChase in Singapore is expanding its Custody Client Facing Operations team. You will be the frontline associate handling post‑trade support across trade, cash, FX, and asset servicing, delivering timely, accurate guidance and strong client relationships.

The role emphasizes rigorous controls, data‑driven decision making, and ongoing training to embed best practices while scaling improvements across regions.

Qualifications

• Bachelor’s degree
• Minimum 3 years of experience in trade management, cash, or asset servicing within the financial industry
• Strong focus on client service management and delivery experience
• Confidence and polished presence to represent JPMorganChase with clients; strong oral, written, and presentation skills
• Ability to build strong relationships with internal/external business partners and interact effectively across all staff levels
• Strong analytical and problem‑solving skills, with initiative to drive change and enhance controls
• Control‑focused mindset with a thorough understanding of program and project risk
• Ability to be flexible, meet tight deadlines, organize, and prioritize work
• Ability to navigate and thrive in a changing business landscape
• Ability to anticipate issues and drive initiatives to deliver win‑win outcomes for the firm, clients and business stakeholders
• Self-directed mindset to learning new skills and picking up things quickly

Responsibilities

• Serve as the first point of contact for client queries across trade, cash, foreign exchange, and asset servicing
• Resolve end‑to‑end client inquiries, including settlements, corporate actions, tax, and income, providing clear guidance throughout
• Build strong, trusting relationships to understand client behaviors, requirements, and expectations
• Partner with client service account managers to review service requests and service delivery issues that affect satisfaction
• Attend client meetings and service reviews regularly
• Partner with operational teams locally and globally to ensure timely, efficient issue resolution
• Analyze client transactional data to identify trends, behaviors, and key risk and control metrics
• Present metrics to stakeholders and support client discussions
• Leverage AI and digital tools to modernize workflows and drive efficiencies
• Question legacy processes and simplify using data‑driven insights
• Lead or participate in client reviews and training to embed best practices
• Monitor and address risk indicators to protect firm and clients
• Contribute to continuous improvement of service delivery relations

Skills

Client service management

Relationship building

Analytical thinking

Communication skills

Problem solving

Education

Bachelor’s degree

Job description

JPMorganChase in Singapore is expanding its Custody Client Facing Operations team. You will be the frontline associate handling post‑trade support across trade, cash, FX, and asset servicing, delivering timely, accurate guidance and strong client relationships.

The role emphasizes rigorous controls, data‑driven decision making, and ongoing training to embed best practices while scaling improvements across regions.