FX & Commodities eCommerce Client Enablement Specialist

JPMorgan Chase & Co.

Singapore

On-site

SGD 80,000 - 120,000

Full time

5 days ago

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Job summary

JPMorgan Chase & Co. in Singapore is seeking an FX and Commodities eCommerce Client Service Associate in the FICC eCommerce Client Service team.

You will provide pre-execution operational support for the firm's electronic trading platforms and serve a wide range of external clients. You will own onboarding, product enablement, technical support, and client query resolution, partnering across Front, Middle, and Back Office to deliver a seamless client experience and help accelerate onboarding to

Qualifications

Minimum 5 years of relevant working experience.
Bachelor’s degree or equivalent.
Proactiveness and willingness to drive new initiatives and changes.
Good analytical skills, due diligence, and attention to detail.
Excellent interpersonal skills, positive attitude, and strong communication, and presentation skills.
Ability to multi-task and work effectively in a fast-paced, high-pressure environment.

Responsibilities

Enable clients and users onto e-Trading platforms (internal and vendor) in a timely and accurate manner.
Provide training and demonstrations to clients on the in-house e-Trading platforms.
Participate in regional and global projects focused on strategic reengineering to accelerate onboarding queues and meet business-defined SLAs.
Generate data to aid business decisions and drive management resourcing.
Identify and remediate client issues and queries raised by Front Office, Middle Office, Back Office, or the client rapidly, liaising internally to resolve client system access and connectivity issues.