Cruise Port Operations Leader

Tui Blue; Singapore; On-site; SGD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary package

40 working hours/week

Training days + access to learning hub

Charity & wellbeing initiatives

Career growth opportunities (seasonal/

Permanent contracts with progression

Job summary

TUI Musement in Singapore is seeking a Port Delivery Team Leader to oversee end-to-end cruise operations across ports, airports and destinations, coordinating resources and suppliers to ensure smooth delivery from pre-operation through post-operation.

You will lead local teams, manage staffing and train staff for daily operations and peak periods, while ensuring safety standards and brand guidelines are followed. This role requires flexibility and strong communication with stakeholders.

Qualifications

• Experience in operations, logistics, tourism, cruise, transport or hospitality environments.
• Proven ability to supervise teams and deliver results in fast paced, operational settings.
• Strong problem solving skills, with resilience to ambiguity and operational pressure.
• Excellent communication skills, both verbal and written, in English; additional local languages are an advantage.
• High level of organization, attention to detail and customer focus.
• Comfortable working flexible hours, including peak operational days when required.
• Digitally confident and aligned with TUI’s ways of working and continuous improvement culture.

Responsibilities

• Supervise and coordinate pre operation, oversee and manage port operations, ensuring smooth execution and reviewing processes to confirm there is no disruption to service delivery, and post operation activities across ports, airports and destination locations.
• Lead, support and motivate local operational teams, ensuring staff are briefed, trained and prepared for daily operations and peak activity periods.
• Plan and allocate staffing, transport and supplier resources in line with ship schedules, operational demand and service requirements.
• Act as the first escalation point for operational issues by overseeing one or multiple accounts, incidents or last minute changes, ensuring timely resolution with minimal impact to guests and clients.
• Maintain regular communication with cruise line operations teams, suppliers, port and airport authorities and internal stakeholders.
• Ensure all operational procedures, safety standards, SLAs and brand guidelines are consistently followed.
• Oversee accurate completion of operational documentation, call closure and invoicing/invoicing data in line with internal procedures.
• Act as an expert in cruise line training and policies to train local teams to ensure cruise line compliance and standards are met.
• Ensure adequate resources are allocated to deliver operations effectively and manage staffing levels according to the specific needs of each operation.
• Support operational delivery during congested dates, strikes, inaugural calls and other exceptional or high impact situations.

Job description

TUI Musement in Singapore is seeking a Port Delivery Team Leader to oversee end-to-end cruise operations across ports, airports and destinations, coordinating resources and suppliers to ensure smooth delivery from pre-operation through post-operation.

You will lead local teams, manage staffing and train staff for daily operations and peak periods, while ensuring safety standards and brand guidelines are followed. This role requires flexibility and strong communication with stakeholders.