CRM Support Team Lead - Dynamics & Solutions

TLL BUSINESS MANAGEMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A business management services firm in Singapore is looking for a CRM Support Team Lead to manage Level 1 & Level 2 support for MS Dynamics CRM. The ideal candidate should have at least 5 years of experience, a relevant degree in IT or Computer Science, and strong analytical skills. Responsibilities include performing root cause analysis, managing vendor interactions, and providing user training. This role is crucial in ensuring efficient system operation and customer satisfaction.

Qualifications

• Minimum 5 years’ work experience in related fields.
• Strong analytical and problem-solving skills.
• Ability to work within a team and individually.

Responsibilities

• Provide Level 1 & Level 2 Support for MS Dynamic CRM.
• Perform root cause analysis for system errors.
• Document and maintain troubleshooting steps and resolutions.
• Train users on new features and best practices.

Skills

Team leadership

Project management

System design

Problem-solving

Customer service

Education

Degree in IT or Computer Science

Tools

MS Dynamics CRM

.Net

C#

SQL

MS PowerAutomate

PowerBI

Postman

Azure DevOps

IIS

Nginx

JavaScript

jQuery

HTML

CSS

Job description

A business management services firm in Singapore is looking for a CRM Support Team Lead to manage Level 1 & Level 2 support for MS Dynamics CRM. The ideal candidate should have at least 5 years of experience, a relevant degree in IT or Computer Science, and strong analytical skills. Responsibilities include performing root cause analysis, managing vendor interactions, and providing user training. This role is crucial in ensuring efficient system operation and customer satisfaction.