CRM Senior Technical Consultant / Developer

jobline resources pte. ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

jobline resources pte. ltd. is seeking an experienced CRM developer to participate in planning and implement Dynamics 365 solutions. You will gather requirements, design, build, test, and deploy CRM modules using CRM SDK, C#, and .Net, and provide technical guidance to the team.

You will work on both SDLC waterfall and Agile projects, including government and private sector deployments, with strong focus on performance, security roles, and deployment processes.

Qualifications

• Degree in Computer Science or Engineering or equivalent work experience.
• At least 6 years relevant experience with Dynamics 365 on premise and Online.
• At least 3 years with Power Platform, Power Apps and Power Portal.
• At least 3 years with AWS or Microsoft Azure.
• Proficient in C#, with strong OO programming.
• Experienced in Webservice development like SOAP or REST.
• Proficient in setting up and configuring IIS.
• Proficient in version control tools such as TFS.

Responsibilities

• Participate in planning and implementations utilizing your technical aptitude and support to manager and client.
• Gather requirements: prepare functional and technical specs; present to management and iterate.
• Architect and develop CRM solutions using CRM SDK, C# and .Net.
• Ensure CRM security roles and team setup are properly implemented.
• Troubleshoot CRM servers and implement asynchronous processes, workflows and plugins.
• Provide technical guidance to team members and test configurations against requirements.
• Prepare training itineraries and materials; deliver end-user training.
• Manage customer relationships and service delivery per SLA; assist with go-live and post-implementation support.

Skills

C# programming

Object-oriented programming

CRM development

Requirements gathering

Education

Degree in Computer Science or Engineering

Tools

Dynamics 365

Power Platform

Power Apps

Power Portal

AWS

Microsoft Azure

CRM SDK

IIS

SOAP/REST

TFS

Job description

Responsibilities

• Participate in planning and implementations utilizing your technical aptitude, and will provide additional support to your manager and ultimately, the client.
• Primarily responsible for requirements gathering including:
• Preparing functional requirements and technical requirements specification based on user requirements gathering sessions and input from the customer
• Presenting to management for review, and making changes as required
• Architect and develop custom CRM solutions using CRM SDK, C#, and .Net
• Having very good understanding on Mailbox set up and Server Side Synchronization.
• Very good exposure to CRM Security Roles and Team setup.
• Having deep knowledge on CRM Asynchronous Process, Workflow, Plugins and able to troubleshoot CRM servers if required.
• Provide technical guidance to team members
• Testing configuration against final requirements:
• Configure software modules based on requirements to test and deploy
• Preparing the training itinerary and materials and delivering training to end users
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
• Maintain code quality and version
• Validate system performance by developing and conducting test scripts; completing bug fixes
• Conduct training programs to provide technical knowledge and functional knowledge to the participants when requested
• Manage customer relationship through answering questions, resolving concerns and issues
• Manage service delivery as per the SLA (Service Level Agreement) with the customers
• Executing cutover procedures at MS Dynamics CRM deployment as identified by your manager
• Following guidelines and checklists developed for deployment
• Assisting with the preparation of the project status report, project timeline and project budget
• Providing go live and post-implementation support
• Participate in requirements gathering sessions to validate business cases, gather and document business and functional objectives. Build prototypes if required
• Design, build, and maintain efficient, reusable, and reliable code
• Ensure the best possible performance, quality, and responsiveness of applications
• Willing to work in implementation and maintenance projects
• Willing to work in Government and Private projects
• Ability to work in both SDLC waterfall and Agile projects

Requirements

• Degree in Computer Science or Engineering or equivalent work experience
• At least 6 years relevant working experience with strong knowledge of Dynamic 365 on premise and Dynamics 365 Online
• At least 3 years relevant working experience with strong knowledge on Power Platform, Power Apps and Power Portal.
• At least 3 years relevant working experience with strong knowledge on AWS or Microsoft Azure.
• Proficient in C#, with a strong understanding of object-oriented programming
• Experienced in Webservice development like SOAP or REST protocol.
• Proficient in setting up and configuring Microsoft IIS (Internet Information Server)
• Proficient in code versioning tools such as TFS (Team Foundation Server)
• Willing to work in implementation and maintenance projects
• Willing to work in Government and Private projects
• Ability to work in both SDLC waterfall and Agile projects

Licence no: 12C6060