CRM Developer

OPENSOURCE PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

OPENSOURCE PTE. LTD. in Singapore seeks an experienced Implementation Specialist and technical developer to design and deliver CRM solutions using Dynamics 365, C#, and .Net.

You will gather requirements, architect solutions, conduct onsite support, and ensure performance and quality. You will work in both SDLC Waterfall and Agile projects, collaborate with teams, train end users, and provide go-live and post-implementation support.

Qualifications

• Degree in Computer Science or Engineering or equivalent experience.
• 6+ years' experience with Dynamics 365 (on-prem/online).
• 3+ years Power Platform (Power Apps/Portals) experience.
• 3+ years experience with AWS or Microsoft Azure.

Responsibilities

• Architect and develop CRM solutions using CRM SDK, C#, and .Net.
• Provide onsite support and training to end users.
• Manage customer relationships and ensure SLA adherence.
• Prepare training itineraries and materials and deliver training.

Skills

C# (OO)

Dynamics 365 (on-prem/online)

Power Platform (Power Apps/Portals)

AWS or Azure

Web services (SOAP/REST)

SDLC: Waterfall/Agile

Problem solving

Education

Degree in Computer Science or Engineering

Tools

IIS

TFS

Job description

Responsibilities

The position combines the roles of implementation specialist and technical developer in one. You will effectively manage your time to participate in planning and implementations utilizing your technical aptitude, and will provide additional support to your manager and ultimately, the client.

Duties will include but are never limited to:

• Primarily responsible for requirements gathering including:
• Preparing functional requirements and technical requirements specification based on user requirements gathering sessions and input from the customer.
• Presenting to management for review, and making changes as required.
• Onsite support.
• Architect and develop custom CRM solutions using CRM SDK, C#, and .Net.
• Having very good understanding on Mailbox set up and Server Side Synchronization.
• Very good exposure to CRM Security Roles and Team setup.
• Having deep knowledge on CRM Asynchronous Process, Workflow, Plugins and able to troubleshoot CRM servers if required.
• Provide technical guidance to team members.
• Testing configuration against final requirements:
• Configure software modules based on requirements to test and deploy.
• Preparing the training itinerary and materials and delivering training to end users.
• Executing cutover procedures at MS Dynamics CRM deployment as identified by your manager:
• Following guidelines and checklists developed for deployment.
• Adhering to timelines.
• Assisting with the preparation of the project status report, project timeline and project budget.
• Providing go live and post‑implementation support.
• Participate in requirements gathering sessions to validate business cases, gather and document business and functional objectives. Build prototypes if required.
• Design, build, and maintain efficient, reusable, and reliable code.
• Ensure the best possible performance, quality, and responsiveness of applications.
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues.
• Maintain code quality and version.
• Validate system performance by developing and conducting test scripts; completing bug fixes.
• Conduct training programs to provide technical knowledge and functional knowledge to the participants when requested.
• Manage customer relationship through answering questions, resolving concerns and issues.
• Manage service delivery as per the SLA (Service Level Agreement) with the customers.

Requirements

• Degree in Computer Science or Engineering or equivalent work experience.
• At least 6 years relevant working experience with strong knowledge of Dynamics 365 on premise and Dynamics 365 Online.
• At least 3 years relevant working experience with strong knowledge on Power Platform, Power Apps and Power Portal.
• At least 3 years relevant working experience with strong knowledge on AWS or Microsoft Azure.
• Proficient in C#, with a strong understanding of object‑oriented programming.
• Experienced in Webservice development like SOAP or REST protocol.
• Proficient in setting up and configuring Microsoft IIS (Internet Information Server).
• Proficient in code versioning tools such as TFS (Team Foundation Server).
• Willing to work in implementation and maintenance projects.
• Willing to work in Government and Private projects.
• Ability to work in both SDLC Waterfall and Agile projects.