CRM Developer

OPENSOURCE TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

OpenSource Technologies Pte. Ltd. is seeking an experienced Implementation Specialist and Technical Developer to join our Dynamics 365 projects.

You will gather requirements, design CRM solutions using CRM SDK, and provide onsite support while ensuring high performance and reliability of applications. The role requires strong C# coding, familiarity with Power Platform, and experience with cloud services (Azure/AWS).

Qualifications

• Degree in Computer Science or Engineering or equivalent work experience.
• 6+ years of relevant experience with Dynamics 365 on premise and Online.
• 3+ years of Power Platform (Power Apps/Power Portal).
• 3+ years of AWS or Microsoft Azure experience.
• Proficient in C# and OO programming.
• Experience with SOAP/REST Web Services.
• Experience configuring Microsoft IIS.
• Familiar with TFS and version control.
• Willing to work in implementation and maintenance projects.
• Willing to work on Government and Private projects.

Responsibilities

• Gather requirements and prepare functional and technical specs from user sessions and customer input.
• Present to management for review and implement changes.
• Provide onsite support and ontime delivery.
• Architect and develop custom CRM solutions using CRM SDK, C#, and .Net.
• Configure Mailbox setup and Server Side Synchronization.
• Explain CRM security roles and team setup; manage access controls.
• Develop and troubleshoot CRM Asynchronous Processes, Workflows, and Plugins.
• Guide teammates technically and maintain code quality and versioning.
• Test configurations against requirements and deploy modules.
• Prepare training itineraries and materials; deliver end-user training.
• Execute cutover procedures during Dynamics CRM deployments.
• Adhere to deployment guidelines, timelines, and project budgets.
• Provide go-live and post-implementation support.
• Participate in requirements sessions; build prototypes as needed.
• Design, build, and maintain efficient, reliable code with good performance.

Skills

Dynamics 365

Power Platform

C#

REST/SOAP Web Services

IIS

Azure/AWS

TFS

SDLC Waterfall/Agile

Education

Degree in Computer Science or Engineering

Tools

CRM SDK

Power Apps

Power Portal

Job description

Responsibilities

The position combines the roles of implementation specialist and technical developer in one. You will effectively manage your time to participate in planning and implementations utilizing your technical aptitude, and will provide additional support to your manager and ultimately, the client.

Duties will include but are never limited to:

• Primarily responsible for requirements gathering including:
• Preparing functional requirements and technical requirements specification based on user requirements gathering sessions and input from the customer.
• Presenting to management for review, and making changes as required.
• Onsite support.
• Architect and develop custom CRM solutions using CRM SDK, C#, and .Net.
• Having very good understanding on Mailbox set up and Server Side Synchronization.
• Very good exposure to CRM Security Roles and Team setup.
• Having deep knowledge on CRM Asynchronous Process, Workflow, Plugins and able to troubleshoot CRM servers if required.
• Provide technical guidance to team members.
• Testing configuration against final requirements:
• Configure software modules based on requirements to test and deploy.
• Preparing the training itinerary and materials and delivering training to end users.
• Executing cutover procedures at MS Dynamics CRM deployment as identified by your manager:
• Following guidelines and checklists developed for deployment.
• Adhering to timelines.
• Assisting with the preparation of the project status report, project timeline and project budget.
• Providing go live and post‑implementation support.
• Participate in requirements gathering sessions to validate business cases, gather and document business and functional objectives. Build prototypes if required.
• Design, build, and maintain efficient, reusable, and reliable code.
• Ensure the best possible performance, quality, and responsiveness of applications.
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues.
• Maintain code quality and version.
• Validate system performance by developing and conducting test scripts; completing bug fixes.
• Conduct training programs to provide technical knowledge and functional knowledge to the participants when requested.
• Manage customer relationship through answering questions, resolving concerns and issues.
• Manage service delivery as per the SLA (Service Level Agreement) with the customers.

Requirements

• Degree in Computer Science or Engineering or equivalent work experience.
• At least 6 years relevant working experience with strong knowledge of Dynamics 365 on premise and Dynamics 365 Online.
• At least 3 years relevant working experience with strong knowledge on Power Platform, Power Apps and Power Portal.
• At least 3 years relevant working experience with strong knowledge on AWS or Microsoft Azure.
• Proficient in C#, with a strong understanding of object‑oriented programming.
• Experienced in Webservice development like SOAP or REST protocol.
• Proficient in setting up and configuring Microsoft IIS (Internet Information Server).
• Proficient in code versioning tools such as TFS (Team Foundation Server).
• Willing to work in implementation and maintenance projects.
• Willing to work in Government and Private projects.
• Ability to work in both SDLC Waterfall and Agile projects.