CRM & Process Optimization Analyst

Manpower Staffing Services (Singapore) Pte Ltd

Singapore

On-site

SGD 60,000 - 90,000

Full time

5 days ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Manpower Staffing Services (Singapore) Pte Ltd is seeking a Business Analyst/Process Specialist to drive B2B process understanding across SMBs, large enterprises and education sector. You will document as-is and to-be state processes, capture regional nuances, and gather requirements from stakeholders.

You will support data readiness for system rollouts, perform UAT, track issues, and aid change management with training materials.

Qualifications

BS or equivalent degree with 4–6 years of relevant experience.

Responsibilities

Build a solid understanding of B2B processes across SMBs, large corporations, and educational institutions.
Document current and future state processes, capturing regional nuances with precision.
Participate in stakeholder workshops, gathering and recording business requirements.
Produce analytical deliverables — including process maps, gap analyses, and requirement documents to support program activities.
Assist with data readiness for system rollout, including preparation and validation of migration data.
Execute user acceptance testing (UAT), track issues, and drive resolution to ensure system readiness for local requirements.
Support change management and training activities, including preparing training materials and reference content for future state processes.
Keep your manager informed on progress, escalating blockers and risks.