CRM Intern (1 Month)

InternSG; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

InternSG seeks a CRM-focused professional to work with a global team and marketing to conceptualize CRM strategies and analyse data to propose initiatives. You will collaborate with Store Managers to enhance client experience and brand loyalty, including VIP spend reporting and product purchase insights.

The role also involves coordinating with merchandising and marcomms on launches to reach the right customers and supporting gifting initiatives for events.

Qualifications

• Experience in retail or customer-facing roles.
• Strong negotiation and communication skills.
• Excellent planning and analytical abilities.
• Ability to manage time effectively and prioritize tasks.
• Proactive, meticulous, and detail-oriented.

Responsibilities

• Collaborate with global teams and marketing to design CRM strategies.
• Analyse CRM data with Marketing and Operations to propose initiatives.
• Work with Store Managers to enhance client experience and brand loyalty (monthly VIP spend, product purchases).
• Coordinate with merchandising and marcomms on key product launches targeting the right audience (using existing database).
• Support stores events or collection launches with client listings, gifting initiatives, and HQ alignment.

Job description

Key Accountabilities:

• Work with global team and marketing to conceptualize CRM strategies
• Analyse CRM data and work with Marketing and Operations to propose effective initiatives
• To work closely with Store Managers to enhance client experience to achieve and maintain brand loyalty (i.e. Monthly VIP spent report, purchased products)
• Works closely with merchandising and marcomms to identify key product launches to reach out to the right target audience (Using existing database with upcoming launches to attract right customers. Info to be shared with RM and SMs)
• Support stores events or collection launches with client listings and gifting initiatives. (i.e. sourcing of gifting products, follow up with HQ on guidelines and roll out, VIPs' birthday and seasonal gifting)

Key Attributes:

• Good negotiation skills
• Proactive
• Excellent planning and analytical skills
• Experience in retail
• Effective time management & prioritization skills
• Meticulous with an eye for details
• Resourceful, fast and efficient and able to work independently