CRM & Clienteling Intern — Luxury Jewelry Brand

SG03 Richemont Luxury (Singapore) Pte Ltd; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Van Cleef & Arpels Singapore is seeking a Client Development Assistant to support the South East Asia market (Singapore, Thailand, Malaysia, Vietnam) in launching and following (e)CRM campaigns while monitoring clienteling programs.

You will coordinate campaigns with regional teams, act as the boutiques' main contact for Clienteling App topics, monitor tool adoption, and assist with appointment bookings and stock movements across the network.

Qualifications

• First experience in the retail industry.
• Excellent organizational skills and attention to detail.
• Able to build collaboration across departments and with stakeholders.
• Autonomous, proactive and solution oriented.

Responsibilities

• Support the development and roll-out of mailing and e-mailing campaigns in collaboration with the Regional team and local agencies.
• Coordinate Clienteling campaigns, including briefing, launch communication, follow-up, and KPI reporting.
• Act as the main point of contact for boutiques on Clienteling App-related topics, including new features, bug follow-up, and improvement initiatives.
• Monitor the adoption and usage of Clienteling tools across boutiques and support teams to maximize engagement.
• Support follow-up on appointment booking and Queue Management systems.
• Manage administrative tasks including stock movements, vendor management, and PO creation to ensure smooth operations.
• Support additional cross-functional projects and initiatives as required.

Skills

Retail experience

Cross-department collaboration

Attention to detail

Tools

Clienteling App

Job description

Van Cleef & Arpels Singapore is seeking a Client Development Assistant to support the South East Asia market (Singapore, Thailand, Malaysia, Vietnam) in launching and following (e)CRM campaigns while monitoring clienteling programs.

You will coordinate campaigns with regional teams, act as the boutiques' main contact for Clienteling App topics, monitor tool adoption, and assist with appointment bookings and stock movements across the network.